Summary
Overview
Work History
Education
Skills
Timeline
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Heather Biere

Imperial,MO

Summary


Experienced with streamlining billing processes and ensuring accurate financial records. Utilizes attention to detail and organizational skills to manage billing operations efficiently. Knowledge of handling billing discrepancies and maintaining strong client relationships.

Overview

15
15
years of professional experience

Work History

Primary Care Assistant

Mercy
06.2024 - Current
  • Collected Copay's due at time of visit.
  • Coded items properly to ensure tests/procedures were covered by insurance.
  • Balanced cash drawer.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Dispatcher

Jefferson County 9-1-1
11.2023 - 06.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Read system maps and caller information, and documented details in system.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Increased situational awareness among responding units through timely updates on evolving incident conditions.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Followed established protocols for professional handling of emergency situations.

Teacher's Assistant

St. John's Lutheran School
09.2022 - 05.2024
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Maintained safety and security by overseeing students in recess environments.
  • Reviewed lesson material with students individually or in small groups.

Billing Secretary

Biere Tile & Construction
03.2010 - 06.2023
  • Negotiated payment arrangements with delinquent customers, minimizing revenue loss while preserving positive business relationships.
  • Ensured timely submission of invoices by closely monitoring deadlines and proactively communicating with clients regarding upcoming due dates.
  • Assisted clients in understanding their statements by providing clear explanations of billed items, discounts applied, or adjustments made to their accounts.
  • Provided support during financial audits, supplying necessary documentation to demonstrate adherence to industry standards and best practices.
  • Collaborated with other departments to ensure accurate invoicing of services provided.
  • Processed customer invoices, credit memos and payments within established timelines.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.

Education

Current Student, Working Towards A Finance Degree

Jefferson College
Hillsboro

Associate of Applied Science - Cardiac Sonography

Sanford Brown College
Fenton, MO
05-2011

High School Diploma -

Hillsboro Senior High School
Hillsboro, MO
05-2005

Skills

  • Payroll Process
  • Customer Billing
  • Employee Payroll
  • Billing codes
  • Compassionate Care
  • Client Confidentiality
  • Dependable and Responsible
  • Time Management
  • Problem-Solving
  • Verbal and written communication skills
  • Documentation
  • Records Maintenance

Timeline

Primary Care Assistant

Mercy
06.2024 - Current

Dispatcher

Jefferson County 9-1-1
11.2023 - 06.2024

Teacher's Assistant

St. John's Lutheran School
09.2022 - 05.2024

Billing Secretary

Biere Tile & Construction
03.2010 - 06.2023

Current Student, Working Towards A Finance Degree

Jefferson College

Associate of Applied Science - Cardiac Sonography

Sanford Brown College

High School Diploma -

Hillsboro Senior High School

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Heather Biere