Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Bilbrey

Brownstown,MI

Summary

Proven leader with extensive experience at Target, adept in closing process expertise and fostering team collaboration. Enhanced team efficiency and customer satisfaction through innovative training programs and strategic improvements, achieving notable increases in retention rates. Skilled in compliance and mentoring, my approach prioritizes clear communication and problem-solving, driving positive outcomes and operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Closing Team Lead

Target
06.2023 - 05.2024
  • Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
  • Collaborated with cross-functional teams for seamless coordination of all aspects involved in the closing process.
  • Developed a comprehensive training program for new team members, resulting in faster onboarding times and increased retention rates.
  • Recognized for exceptional leadership skills by consistently receiving positive performance reviews from both peers and supervisors throughout tenure as Closing Team Lead.
  • Continually evaluated existing systems and procedures to identify areas ripe for improvement; subsequently implemented changes that led to increased overall efficiency and effectiveness within the department.
  • Generated detailed reports on team performance metrics that informed strategic decision-making at higher management levels within the company.
  • Enhanced team productivity by providing clear guidance, setting expectations, and offering support.
  • Promoted open communication among team members, fostering an environment conducive to problem-solving and idea-sharing that ultimately enhanced overall performance levels within the group.
  • Oversaw regular audits of closed files to ensure compliance with regulations and industry standards, minimizing risk exposure for the organization.
  • Reduced errors in closing transactions through thorough review and attention to detail.
  • Managed multiple projects simultaneously while meeting deadlines and ensuring consistency across all tasks performed by the team.
  • Implemented quality control measures that reduced discrepancies and improved overall accuracy of completed transactions.
  • Increased customer satisfaction with timely and accurate closings, ensuring smooth transactions.
  • Improved closing efficiency by streamlining processes and implementing best practices.
  • Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.
  • Maintained a comprehensive understanding of industry trends, regulations, and best practices, allowing for informed decision-making in response to evolving market conditions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Specialty Sales Manager

Target
03.2020 - 06.2023
  • Achieved consistent growth in revenue by developing and executing targeted sales strategies for specialty products.
  • Utilized data-driven insights to tailor marketing efforts towards specific customer segments, resulting in increased brand awareness among target demographics.
  • Enhanced customer satisfaction through the implementation of comprehensive after-sales support initiatives.
  • Organized highly effective promotional events that generated significant interest in our products among prospective customers.
  • Streamlined operations, reducing overhead costs while maintaining high levels of service quality.
  • Monitored team performance metrics closely, identifying areas for improvement and implementing corrective action where necessary.
  • Drove increased employee engagement by fostering a positive work environment focused on professional development and recognition.
  • Maintained up-to-date knowledge on industry developments, competitor activities, and market trends to inform strategic decisionmaking.
  • Managed a high-performing sales team, focusing on individual coaching and mentoring to drive results.
  • Boosted sales performance by implementing strategic marketing plans and conducting regular staff training sessions.
  • Conducted thorough market research to identify potential opportunities for business growth within the specialty sector.
  • Led cross-functional teams to ensure seamless collaboration between various departments, enhancing overall efficiency.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Fulfillment Manager

Target
08.2018 - 03.2020
  • Streamlined fulfillment processes for faster delivery times and increased customer satisfaction.
  • Tracked delivery goals and developed improvement plans to correct deficiencies.
  • Maintained open lines of communication between departments to ensure smooth workflow transitions from incoming orders through final shipment stages.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities as well as recognition for achievements accomplished at work.
  • Used advanced planning tools to balance service, inventory, and resource utilization levels.
  • Conducted regular audits of warehouse procedures, identifying areas for process improvement and implementing necessary changes.
  • Reduced shipping errors, resulting in fewer returns and exchanges.
  • Addressed customer concerns promptly, resolving issues efficiently while maintaining a high level of professionalism and courtesy.
  • Achieved timely order processing by closely monitoring daily output goals against actual production volume.
  • Trained and supervised team members to ensure consistency in performance and adherence to company policies.
  • Analyzed data trends to forecast inventory needs accurately, avoiding stockouts or overstocks.
  • Improved order accuracy by implementing an efficient inventory management system.
  • Monitored inventory levels and collaborated with vendors to meet needs.
  • Trained employees to handle high-volume work loads during seasonal rushes.
  • Fostered a culture of teamwork among staff members which led to heightened collaboration, improved morale, and reduced employee turnover rates.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Shift Manager

Rite-Aid Pharmacy
03.2011 - 01.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly, staying ahead of market demands.
  • Supervised ongoing daily production phases.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.

Machine Operator

Atlantic Precision Products
11.2010 - 03.2011
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.

Shift Leader

Michigan Industrial Trim
01.2009 - 11.2010
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Line Worker

Michigan Industrial Trim
08.2008 - 01.2009
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.

Education

Psychology

Henry Ford College
Taylor, MI

Skills

  • Closing process expertise
  • Team Management
  • Compliance knowledge
  • Coaching and Mentoring
  • Task Delegation
  • Sales Support
  • Sales floor support
  • Employee Training
  • Stock replenishment
  • Merchandising Strategies
  • Staff Scheduling
  • Store maintenance
  • Shrinkage Control
  • Promotional planning
  • Store security
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Strong Communication and Interpersonal Skills
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Communication
  • Organizational Skills
  • Team Leadership
  • Positive Customer Engagement
  • Decision-Making
  • Cash Handling
  • Goal-Driven
  • Relationship Building
  • Excellent Written and Verbal Communication
  • Organization
  • Team building
  • Inventory and Stocking
  • Store Organization
  • Cash Register Operation
  • Store Opening and Closing
  • Safety and Cleanliness Standards
  • Self Motivation
  • Analytical Thinking

Certification

CPR certification

  • issued January 2024

State food, food, safety certification

  • issued February 2024

Timeline

Closing Team Lead

Target
06.2023 - 05.2024

Specialty Sales Manager

Target
03.2020 - 06.2023

Fulfillment Manager

Target
08.2018 - 03.2020

Shift Manager

Rite-Aid Pharmacy
03.2011 - 01.2018

Machine Operator

Atlantic Precision Products
11.2010 - 03.2011

Shift Leader

Michigan Industrial Trim
01.2009 - 11.2010

Line Worker

Michigan Industrial Trim
08.2008 - 01.2009

Psychology

Henry Ford College

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Heather Bilbrey