Heather Billet
Thomasville,PA
Summary
Motivated administrative professional seeking a challenging position to further my career and ensure that my skills and experience are exercised to their fullest capacity, while demonstrating world class service to senior level management and peers. Offering 10+ years in administrative experience with exposure to fields containing highly sensitive information and the ability to maintain confidentiality. Ability to provide an array of support services.
Overview
10
10
years of professional experience
Work History
Administrative Services Assistant
Northern York County Regional Police
12.2021 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Responsible for collation, entry, retrieving, and disseminating information that is generated from various confidential and complex police reports as well as managing incoming communications via phone calls, emails, etc.
- Corresponding Secretary to the Board of Commissioners, making notification of meetings, taking minutes of the Board Meetings, gathering requested data and other high level sensitive miscellaneous assignments given by the Board through the Chief of Police.
- Improved communication among departments through effective training, facilitating cross-functional collaboration and project completion.
Assistant Accreditation Manager
Northern York County Regional Police
12.2021 - Current
- Executed thorough analysis to determine how existing operations can be adapted to meet the objectives of the Pennsylvania Law Enforcement Accreditation Coalition.
- Effectively contributed resources and guidance for staff to exceed standards of accreditation, performance improvement, and safety compliance.
- Provided assistance to Accreditation Manager through preparing forms, meeting deadlines, and expert ability to operate all MS Office Suite programs.
Right To Know Officer
Northern York County Regional Police
12.2021 - Current
- Performed comprehensive research on available public records within the agency to determine whether they were able to be released under the Right To Know Law.
- Cooperated with the Pennsylvania Office of Open Records as well as the local District Attorneys Office regarding appeals.
- Kept highly organized files for all requested records exceeding 300 requests annually.
- Prepared letterhead templates for the Chief of Police to sign off on before sending to requester within the allowable timeframe by law.
Secretary / Treasurer / RTK Officer
Heidelberg Township
02.2021 - 01.2022
- Greeted customers and residents with sincerity and properly assisted with needs that arose.
- Maintained and prepared sensitive financial records/reports for Township Supervisors.
- Bookkeeping and QuickBooks for invoices and payroll.
- Provided exceptional customer service and executing all clerical functions.
- Prepared documentation for public meetings (agendas, reports, etc.)
- Effectively worked with township engineers, solicitors, and vendors on completion of projects while maintaining compliance with all governmental regulations and processes.
- Performed duties required as Right To Know Officer.
District Administrative Assistant
TJX Companies
05.2017 - 06.2021
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key senior executives.
- Assisted Dual District Managers in all operations with a volume of $190+ million.
- Controlled payroll.
- Positively handled customer issues and concerns for 22 stores.
- Structured local events for general public and organized business meetings.
- Made arrangements for business travel, conferences, and meal reservations.
Branch Manager
Fulton Bank
02.2014 - 05.2017
- Provided coaching and leadership to all staff members to ensure all branch and individual goals were exceedingly met.
- Responsible for assisting customers and businesses with banking transactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients and driving total relationship growth.
Education
Health Sciences
Lock Haven University of Pennsylvania
Lock Haven, PAGeneral Studies
Harrisburg Area Community College
Harrisburg, PAPersonal Training
National Academy of Sports Medicine
Northeastern Senior High School
Manchester, PASkills
- Strong attention to detail
- Flexible & team orientated
- Ability to learn in fast paced environments
- Document Management
- File Organization
- Proofreading
- Scheduling Appointments
- Exceptional Multitasking
- Leadership & Accountability
- Excels under pressure
- Expert ability to operate Microsoft Office Suite
References
References available upon request.
Timeline
Administrative Services Assistant
Northern York County Regional Police
12.2021 - Current
Assistant Accreditation Manager
Northern York County Regional Police
12.2021 - Current
Right To Know Officer
Northern York County Regional Police
12.2021 - Current
Secretary / Treasurer / RTK Officer
Heidelberg Township
02.2021 - 01.2022
District Administrative Assistant
TJX Companies
05.2017 - 06.2021
Branch Manager
Fulton Bank
02.2014 - 05.2017
Health Sciences
Lock Haven University of Pennsylvania
General Studies
Harrisburg Area Community College
Personal Training
National Academy of Sports Medicine
Northeastern Senior High School
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