Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Bingham

Boone,NC

Summary

Dynamic retail professional with extensive experience in store operations and cash management at Mast General Store. Proven track record in enhancing customer satisfaction through exceptional service and effective problem resolution. Skilled in inventory control and multitasking, consistently streamlining processes to improve efficiency and drive repeat business.

Overview

28
28
years of professional experience

Work History

Area Manager, Outdoor and Footwear Department

Mast General Store
06.2023 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.

Business Owner/Operator

Bingham, Inc. DBA Urban Tailz Retreat
02.2015 - 06.2023
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Enhanced customer satisfaction through consistent delivery of high-quality services.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Vice President of Operations

Bingham, Inc. DBA Bingham Heating and Air
01.2009 - 02.2015
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.

District Manager, Scan / Price Division

Publix Supermarkets
12.1997 - 08.2009
  • Managed multiple priorities and tasks, ensuring each assignment was completed on time.
  • Enhanced accuracy in data entry by diligently entering information into computer systems.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Directed callers to relevant personnel, maintaining a high standard of communication.

Education

Bachelor Of Business Administration And Management - Business

USF
Tampa, FL

Skills

  • Exceptional customer service
  • Store operations
  • Staff management
  • Staff training and development
  • Employee scheduling
  • Leadership skills

Timeline

Area Manager, Outdoor and Footwear Department

Mast General Store
06.2023 - Current

Business Owner/Operator

Bingham, Inc. DBA Urban Tailz Retreat
02.2015 - 06.2023

Vice President of Operations

Bingham, Inc. DBA Bingham Heating and Air
01.2009 - 02.2015

District Manager, Scan / Price Division

Publix Supermarkets
12.1997 - 08.2009

Bachelor Of Business Administration And Management - Business

USF

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