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Heather Biondo
Sales
Grand Rapids
Work Preference
Desired Job Title
Sales ManagerAccount Director for Key AccountsOperations Manager - 12 month contractAccount ManagerAccount ManagerWork Type
Full TimePart TimeLocation Preference
RemoteHybridLocation: Grand Rapids, MI
Open to relocation: Yes
Important To Me
Work-life balanceCompany CultureWork from home optionCareer advancementSummary
Sales management professional with a track record of driving productivity and achieving targets. Expertise in strategic planning, customer relationship management, and sales quota achiever. Proven ability to enhance revenue growth through innovative sales tactics and operational optimization.
Overview
12
12
years of professional experience
Work History
Sales Manager
ConnectWise
Grand Rapids
05.2025 - Current
- Develop sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Manage daily operations of sales department, including supervision of sales team.
- Conducted regular sales meetings to assess progress and align team on goals.
- Developed training materials to enhance product knowledge and refine sales techniques.
- Utilize CRM software to track sales activities and customer interactions.
- Analyze customer data to identify trends, preferences, and opportunities for growth.
- Collaborate with marketing team to create promotional materials for target customers.
- Supported sales team members through coaching and resources to foster growth and skill development.
Account Director for Key Accounts
Connectwise
Grand Rapids
09.2022 - 05.2025
- Managed portfolio of over 130 key accounts, achieving over $2 million in new sales and cybersecurity sales.
- Maintained strong relationships with key partners, resulting in average customer retention of 95%.
- Exceeded all KPIs to drive growth and ensure partner retention through renewals.
- Executed client engagement initiatives to boost customer satisfaction and retention.
- Developed proactive customer outreach campaigns to uncover up-sell and cross-sell opportunities.
- Collaborated with cross-functional teams to address client needs and introduce innovative solutions.
- Monitored key performance metrics to improve client retention in technology services.
- Trained new account managers, ensuring successful onboarding and achievement of performance goals.
- Oversaw contract negotiations to secure favorable terms for the company and clients.
Operations Manager - 12 month contract
Omnivore Digital
Grand Rapids
01.2021 - 01.2022
- Directed daily operations to optimize workflow and improve service delivery outcomes.
- Streamlined operations using Microsoft Project, Outreach, ZoomInfo, Salesforce, Teamwork Project Management to improve project tracking and collaboration.
- Developed standard operating procedures that improved overall efficiency.
- Trained team members on operational best practices and safety protocols, enhancing team readiness and compliance.
- Built strong operational teams to meet production demands effectively.
- Assessed employee development needs and provided constructive feedback on progress towards goals.
Account Manager
Bravesoft
Grand Rapids
01.2019 - 01.2021
- Delivered customized presentations to C-level executives, addressing specific Security and Managed Services needs to enhance client engagement.
- Managed multiple accounts while ensuring timely delivery of services and maintaining high client satisfaction.
- Cultivated strong relationships with clients to drive account retention and satisfaction.
- Developed strategies to increase revenue from existing accounts.
- Analyzed market data to identify opportunities for account growth and retention.
- Acted as main point of contact in matters relating to client concerns and needs.
- Orchestrated targeted marketing campaigns to generate new business leads
- Generated new business leads through cold calling and networking, resulting in a 25% increase in new client acquisition
- Coordinated project timelines and resources to ensure timely delivery of services.
Account Manager
Rehmann Group - MSP
Grand Rapids
01.2017 - 01.2019
- Coordinated with external vendors to deliver products and services on schedule.
- Developed comprehensive understanding of customer security needs and pain points.
- Secured six new Managed Service Clients in 2019, boosting project revenue.
- Established network of contacts to enhance company visibility across Michigan and beyond.
- Crafted pricing strategy for RFPs, improving win rate for new business opportunities.
- Collaborated with Technicians to align projects with client requirements and ensure effective execution.
- Utilized Full Connectwise Suite for streamlined operations and management.
- Created tailored proposals based on client needs and market trends.
Business Development Manager
Connectwise
Tampa
01.2014 - 01.2017
- Established new sales vertical, driving sales growth by 243% in first year.
- Identified business development opportunities and executed effective client acquisition strategies.
- Built relationships with potential clients and negotiated contracts successfully.
- Developed lead generation process, resulting in quota attainment for nine of twelve months.
- Surpassed all KPI metrics through strategic initiatives.
- Collaborated with sales teams to create targeted marketing campaigns.
- Formulated marketing strategies that increased territory revenue.
- Led creation of Sales Training Project for onboarding new employees.
Education
Environmental Science - Sustainability Studies
01.2012
Skills
- Account and pipeline management
- Lead generation
- Sales strategy
- Contract negotiation
- Revenue forecasting
- Client retention
- AI sales
- Cross-functional collaboration
- Continuity planning
- Staff coaching
- Problem solving
- CyberSecurity
- Business Consultant
Hobbies and Interests
- Golfing
- Volunteering
- Hiking
- Swimming
- Reading
Accomplishments
Top Logo Producer in 2019
Timeline
Sales Manager - ConnectWise
05.2025 - Current
Account Director for Key Accounts - Connectwise
09.2022 - 05.2025
Operations Manager - 12 month contract - Omnivore Digital
01.2021 - 01.2022
Account Manager - Bravesoft
01.2019 - 01.2021
Account Manager - Rehmann Group - MSP
01.2017 - 01.2019
Business Development Manager - Connectwise
01.2014 - 01.2017
St. Petersburg College - Environmental Science, Sustainability Studies