Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Bishop

Hobbs

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

19
19
years of professional experience

Work History

Family Assistance Analyst 1

Human Services Department
01.2022 - Current
  • Provided essential guidance to families navigating complex systems, empowering them to make informed decisions.
  • Collaborated with multidisciplinary teams, ensuring holistic approach to family assistance planning.
  • Conducted thorough research on available resources, connecting families with appropriate service providers.
  • Maintained accurate records and documentation, promoting transparency and accountability in all actions taken on behalf of clients.
  • Assisted clients with completion of applications and paperwork.
  • Interviewed applicants and explained scope of different available benefits.
  • Scheduled appointments with applicants to gather information and explain benefits processes.

Online Personal Shopper

Walmart
12.2018 - 01.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Participated in team meetings and staff training sessions.

Wage Subsidy Clerk

Income Support Divison
08.2017 - 11.2018
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Created and maintained detailed records of all office activities.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Front Office Assistant

Income Support Divison
12.2017 - 01.2018
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reduced wait times for visitors by implementing more efficient check-in process.

Head Hostess

Cattle Baron Steak & Seafood Restaurant
03.2006 - 05.2016
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

High School Diploma -

Hobbs High School
Hobbs, NM
05-2006

Skills

  • Client assessment
  • Trade policy
  • Teamwork and collaboration
  • Customer service
  • Professionalism
  • Time management
  • Flexibility
  • Organizational skills
  • Effective communication skills
  • Multitasking
  • Reliability
  • Detail orientation

Timeline

Family Assistance Analyst 1

Human Services Department
01.2022 - Current

Online Personal Shopper

Walmart
12.2018 - 01.2022

Front Office Assistant

Income Support Divison
12.2017 - 01.2018

Wage Subsidy Clerk

Income Support Divison
08.2017 - 11.2018

Head Hostess

Cattle Baron Steak & Seafood Restaurant
03.2006 - 05.2016

High School Diploma -

Hobbs High School

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Heather Bishop