HEATHER BISHOP

-Responsible for the safe, accurate and timely collection and delivery of packages, ensuring order accuracy through content verification and scanning, while providing exceptional customer service and maintaining package security.

• Safely collected and delivered packages following designated routes and adhering to strict time schedules
• Verified and scanned package contents to confirm order accuracy during pick-up and delivery
• Provided exceptional customer service and ensured packages were securely packed
• Reported any delivery issues, damaged goods or incorrect addresses promptly
• Performed other duties as assigned as a ramp share package handler. Managed sorting, scanning, loading, and unloading packages into ULD containers in a timely, well organized manner.

• Answering multiple phone lines and assessing caller information from 911 emergencies to general inquiries about local government and regulations.
• Initiate the appropriate law enforcement, fire, medical and/or other emergency personnel and equipment response to calls.
• Maintain high levels of confidentiality and security of sensitive data.
• Experience with 911 system databases, such as the National Crime Information Center (NCIC) database, and National Law Enforcement Telecommunications Systems (NLETS) and LEIN certified.
• Responsible for training/mentoring new dispatchers to the communications department for 8 plus years.