Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Heather Blake

Weeki Wachee,FL

Summary

Accomplished Pharmacy Manager with a proven track record at Publix Pharmacy, excelling in patient education and pharmacy operations management. Spearheaded a team to surpass regional flu vaccination targets, demonstrating exceptional leadership and communication skills. Expert in fostering customer loyalty and enhancing team performance, significantly increasing revenue through strategic initiatives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Pharmacy Manager

Publix Pharmacy
06.2021 - Current
  • Lead a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
  • Monitor and manage pharmacy staff performance to maximize productivity and customer satisfaction.
  • Train and hire pharmacy technicians.
  • Manage budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
  • Develop strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
  • Coordinate and conduct off-site vaccination clinics at outside vendors including Auto-Owners Insurance, Port Tampa Bay and volunteering to help at corporate employee vaccine clinics.
  • Led the team to exceed regional targets for vaccinations in 2023, conducting community outreach and education.
  • Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
  • Oversee procurement processes to ensure adequate stock levels while minimizing waste from expired products.
  • Enhance team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
  • Ensure regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
  • Support patients with chronic conditions through a highly successful medication therapy management program, outperforming 89 percent of MTM centers.
  • Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Assistant Pharmacy Manager

Publix Pharmacy
06.2012 - 06.2021
  • Promoted pharmacy services to patients and medical providers.
  • Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
  • Supported Pharmacy Manager in conducting regular audits to maintain compliance with state laws and corporate guidelines.
  • Created and modified weekly schedules for staff.
  • Assisted in maintaining a clean, organized, and safe work environment, adhering to company standards and regulations.
  • Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.

Pharmacist Intern

WinDixie Pharmacy
06.2008 - 06.2012
  • Contributed to a positive work environment through effective teamwork and collaboration with pharmacy staff members.
  • Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
  • Used pharmacy software to enter prescription and insurance information.
  • Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.

Certified Pharmacy Technician

CVS Pharmacy
06.2006 - 06.2008
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Education

Doctor of Pharmacy -

LECOM School of Pharmacy
Bradenton, FL
2012

Skills

  • Pharmacy Operations management
  • Workflow Optimization
  • Immunization sales and marketing
  • Profit and sales management
  • Inventory management
  • Medication therapy management
  • Patient education and counseling
  • Prescription processing and verification
  • Hiring, training and mentoring pharmacy associates

Certification

  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • Immunization Administration Certification
  • Medication Therapy Management Certification

Timeline

Pharmacy Manager

Publix Pharmacy
06.2021 - Current

Assistant Pharmacy Manager

Publix Pharmacy
06.2012 - 06.2021

Pharmacist Intern

WinDixie Pharmacy
06.2008 - 06.2012

Certified Pharmacy Technician

CVS Pharmacy
06.2006 - 06.2008

Doctor of Pharmacy -

LECOM School of Pharmacy

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Heather Blake