Heather Blake
Pittsburgh,PA
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Leisure Life Management
Roselle, IL
10.2021 - Current
- Prepared and prioritized calendars and correspondence.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated appointments, meetings and conferences.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Drove customer feedback to deliver information to management for corrective action.
- Responded effectively to sensitive inquiries or complaints.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed and sent invoices, adjustments and credit memos to customers.
Corporate Travel Agent
BCD Travel
Pittsburgh, PA
11.2017 - 03.2020
- Researched hotels and airfare options to best meet client needs and expectations.
- Booked hotel rooms, car rentals, and flights for company trips and conferences.
- Conversed with customers to determine destination, mode of transportation and accommodations.
- Monitored airline ticket prices to ensure customers received the best fares available.
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Ensured compliance with company policies regarding safety standards while booking travel arrangements.
- Stayed up to date on travel industry, policies and restrictions.
- Contacted airlines, hotels, transportation companies, and other service providers to resolve problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Science - Business Focusing in Hospitality And Tourism
Robert Morris University
Coraopolis, PA06-2016
Skills
- Reception Oversight
- Digital Archiving
- Report Writing
- Invoice Processing
- Scheduling
- Spreadsheet Management
- Data Entry
- Customer Service
- Prioritization
- Microsoft
- Scheduling and Calendar Management
Timeline
Administrative Assistant
Leisure Life Management
10.2021 - Current
Corporate Travel Agent
BCD Travel
11.2017 - 03.2020
Bachelor of Science - Business Focusing in Hospitality And Tourism
Robert Morris University
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