Heather Bland
Bloomington,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Re-Entry Case Manager
New Leaf New Life
07.2025 - Current
- Assisted mentees in creating personalized reintegration plans that addressed housing, employment, and support needs.
- Facilitated access to mental health services and substance use treatment, promoting holistic recovery.
- Served as a liaison between mentees and community resources.
- Conducted regular follow-ups with community members to assess their progress and adapt care strategies as necessary.
- Collaborated with local agencies to secure housing placements for mentees transitioning from treatment programs.
- Supported community members in navigating legal processes related to probation, parole, or child custody issues.
- Monitored mentees' progress towards personal goals, offering encouragement and resources for ongoing development.
- Participated in community outreach initiatives, raising awareness about re-entry challenges and available resources.
- Provided crisis intervention support for community members experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted mentees in navigating housing, legal services and public benefits to gain access to valuable resources.
Certified Peer Recovery Coach
Indiana Center for recovery
03.2024 - Current
- Provided one-on-one support and guidance to individuals in recovery from substance abuse, helping them navigate challenges and develop coping strategies
- Assisted clients in accessing community resources such as housing assistance, employment services, and healthcare providers to support their overall well-being
- Participated in regular team meetings to discuss client progress, coordinate care efforts, and address any challenges or concerns
- Provided crisis intervention services when necessary by assessing risk factors and implementing appropriate interventions to ensure safety
- Supported clients in developing relapse prevention strategies through education on triggers, coping skills development, and ongoing support
- Collaborated with community organizations to organize educational workshops on addiction recovery topics for both individuals in recovery and their families
- Implemented a peer mentorship program that paired experienced individuals in recovery with those who were newly entering the process
- Developed training materials for new peer recovery specialists on best practices in providing support services
- Led weekly supervision meetings with peer mentors to provide guidance on challenging cases
- Advocated for policy changes at local and state levels to improve access to addiction treatment services
- Supported clients in navigating the process of obtaining government assistance programs such as Medicaid or disability benefits
Founder
Humble Grace
07.2023 - 01.2025
- Led successful advocacy campaigns that resulted in positive policy changes benefiting the populations served by the organization.
- Built strong relationships with key stakeholders, including board members, donors, and community partners to foster collaboration and support.
- Increased grant funding opportunities by researching potential sources and crafting compelling proposals in alignment with the organization''s mission and goals.
- Organized community events to raise awareness of stigma and impact of the legal system on vulnerable communities
Store Owner
Bradfields LLC
03.2021 - 01.2025
- Led a team of 10 employees, providing guidance and support to ensure efficient operations
- Applied for grants to fund community projects to harbor connection within the community as well as provide jobs for people impacted by the legal system.
- Tracked data and reported to grant funders
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, inventory management, and customer service
- Collaborated with cross-functional teams to develop and execute marketing campaigns
- Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
- Maintained high standards of quality control to ensure customer satisfaction
- Created and maintained budgets, monitoring expenses to meet financial targets
- Negotiated contracts with vendors to secure favorable pricing terms
- Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
- Analyzed market trends and competitor activities to identify potential risks or opportunities for the business
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Managed multiple projects simultaneously within established timelines
- Identified areas for process improvement through data analysis
- Managed greenhouse environments to optimize plant growth through climate control and light management.
Case Manager
Amethyst House
09.2020 - 07.2022
- Managed a caseload of 19 clients, providing comprehensive case management services
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Coordinated referrals to community agencies for additional support services as needed
- Provided crisis intervention and emotional support to clients in challenging situations
- Educated clients on available community resources related to housing, employment, education, etc
- Collaborated with legal professionals to ensure compliance with court orders or legal requirements
- Developed strong relationships with local service providers to enhance referral networks
- Participated in case conferences and team meetings to discuss client progress and treatment plans
- Implemented evidence-based practices into daily work routines for improved client outcomes
- Ensured compliance with agency policies, procedures, regulations, and ethical standards
- Supported clients in developing independent living skills such as budgeting or job searching
- Evaluated the effectiveness of interventions by regularly assessing client satisfaction levels
- Demonstrated cultural sensitivity when working with diverse populations
- Liaised between clients/families/communities/agencies/organizations involved in the case management process
Education
CPRC II - Peer Recovery Specialist
ICAADA
Indianapolis, IN01.2024
Skills
- Organization and multitasking
- Community engagement
- Strategic planning
- Conflict resolution
- Client advocacy
- Community resources
- Community outreach
- Volunteer management
- Partnership building
- Teamwork and collaboration
Timeline
Re-Entry Case Manager
New Leaf New Life
07.2025 - Current
Certified Peer Recovery Coach
Indiana Center for recovery
03.2024 - Current
Founder
Humble Grace
07.2023 - 01.2025
Store Owner
Bradfields LLC
03.2021 - 01.2025
Case Manager
Amethyst House
09.2020 - 07.2022
CPRC II - Peer Recovery Specialist
ICAADA