Heather Blaszczyk
Project Manager
Jenison
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing technical employees and keeping efficient project timelines in accordance with quality standards. Applying analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through communication, attention to detail, and empowering team to excel in performance.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
Highland Group
01.2025 - Current
- Manage timelines, creative briefs, and client communications for a variety of tactics including: website development, digital marketing, brand development, and marketing strategy.
- Work cross-functionally with digital and creative marketing teams.
Project Manager
I3 Business Solutions
06.2021 - Current
- Project experience includes: small and large networking, onboarding new clients, Microsoft O365 Migrations, Sharepoint Migrations, wireless and vlan setups, and new building moves.
- Met project deadlines and communicated clearly if delay was assumed.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors.
- Provided detailed project status updates to point of contact.
- Prepared and submitted project invoices for review and approval.
- Provided detailed operational direction in project challenges.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues.
- Reported regularly to managers on project budget, progress and technical problems.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and reduced costs.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Mentored level 1 technicians in project management best practices to enhance their skills and contribute to better overall performance.
Director of Communications
Georgetown United Methodist
04.2018 - 08.2021
E-commerce Merchandiser
Turnkey Merchandise Programs, LLC
09.2011 - 05.2013
- Established strong vendor relationships to maintain and support business.
- Monitored inventory levels and kept adequate stock on website.
- Verified products appeared at correct locations in proper quantities.
- Implemented sales strategies to generate leads and maximize profit margins.
- Completed efficient e-store resets to prepare store for special promotions and seasonal updates.
- Researched current industry trends and competitor activity to stay abreast of resources, technology and best practices.
- Developed e-visual merchandising plans and strategies to promote store offerings.
- Monitored e-store traffic and customer engagement to determine display effectiveness.
Customer Service Representative
Whirlpool
01.2009 - 08.2011
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor Of Science - Textile And Apparel- Merchandising
Western Michigan University
Kalamazoo, MI 08.2006 - 08.2009
Skills
- Budgeting
Project Management
Planning and Coordination
Attention to Detail
Dependable and Responsible
Resource Allocation
Contract Management
Vendor Sourcing
Productivity Improvement
Document Management
Data Analysis
Presentations
Processes and procedures
Cross-Functional Collaboration
Advanced understanding of SAP and Connectwise
Performance Improvements
Team Leadership
Timeline
Project Manager
Highland Group
01.2025 - Current
Project Manager
I3 Business Solutions
06.2021 - Current
Director of Communications
Georgetown United Methodist
04.2018 - 08.2021
E-commerce Merchandiser
Turnkey Merchandise Programs, LLC
09.2011 - 05.2013
Customer Service Representative
Whirlpool
01.2009 - 08.2011
Bachelor Of Science - Textile And Apparel- Merchandising
Western Michigan University
08.2006 - 08.2009
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