Heather Blevins
Church Hill,USA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GI Technician
Health Partner One
11.2024 - Current
- Conducted comprehensive patient assessments to identify gastrointestinal needs and ensure appropriate care protocols were followed.
- Operated and maintained advanced endoscopic equipment, adhering to strict safety and sanitation standards to optimize patient outcomes.
- Trained and mentored junior technicians on best practices for equipment handling and patient interaction, fostering a culture of continuous improvement within the team.
- Trained new staff members in the use of GI equipment such as colonoscopes and endoscopes.
- Participated in interdisciplinary team meetings regarding best practices in diagnosing and treating gastrointestinal conditions.
- Repaired and maintained medical equipment used in GI laboratory, including video scopes, monitors, pumps, suction devices, light sources, patient care items, and accessories.
- Conducted routine maintenance on all GI lab equipment including cleaning scopes after each procedure and performing quality control checks on all machines prior to use.
- Assisted physicians during endoscopies by providing sterile instruments as needed and helping to position patients for optimal viewing conditions.
- Maintained accurate records of patient encounters including documentation of findings from imaging studies or other tests performed in the GI lab setting.
- Prepared suites and rooms according to endoscopic procedure requirements.
- Placed devices such as blood pressure cuffs, pulse oximeter sensors, nasal cannulas, surgical cautery pads, and cardiac monitoring electrodes on patients to monitor vital signs.
- Maintained inventories of endoscopic equipment and supplies.
- Assisted physicians and registered nurses in conduct of endoscopic procedures.
- Collected specimens from patients, used standard medical procedures.
- Attended in-service training to validate and refresh basic professional skills.
- 40+ hours per week
Lab Services Coordinator
Baptist Hospital
05.2019 - 06.2025
- Oversee and maintain payroll for 187 team members.
- Maintain personnel files and keep them current by filing documents, such as annual evaluations, training and education, documentations, and disciplinary actions.
- Generate and monitor monthly taxi usage for hospital.
- Oversee billing and accounts payable, including recoups, daily billing, monthly corrections, and 3rd party billing.
- Maintain clinical professional license for all laboratory staff.
- Generated weekly reports for management, including, patient wait times, Responsibility, HealthStream, HCAPS, TAPS, and Eclipse
- Managed, scheduled, and coordinated staff including sick/vacation coverage.
- Resolved problems, mediated staff disputes, and handled patient complaints, serving as the laboratory liaison.
- Participate in interviews and training of new employees.
- Manage and oversee couriers and their routes.
- Assist lab director with organizing events.
- 40+ hours per week
GI Technician
Baptist Hospital
05.2021 - 10.2024
- Cross trained as a pain management and anesthesia tech.
- Assisted physicians and registered nurses in conducting endoscopic procedures.
- Maintained inventories of endoscopic equipment and supplies.
- Disinfected, and calibrated scopes, and other endoscopic instruments according to manufacturer recommendations and facility standards.
- Collected specimens from patients, used standard medical procedures.
- Positioned or transported patients in accordance with instructions from medical personnel.
- Prepared suites and rooms according to endoscopic procedure requirements.
- Placed devices such as blood pressure cuffs, pulse oximeter sensors, nasal cannulas, surgical cautery pads, and cardiac monitoring electrodes on patients to monitor vital signs.
- Attended in-service training to validate and refresh basic professional skills.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Performed safety checks to verify proper equipment functioning.
- I take call every other weekend, hours vary
Laboratory Client Services/Billing Team Lead
Baptist Hospital
08.2016 - 05.2019
- Referred unresolved customer grievances to designated departments for further investigation.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
- In-depth knowledge of patient registration process
- Oversaw the billing team and managed 3rd party billing, recoups, and payments.
- Trained and new employees
- Researched and resolved any star reports or issues.
- Worked with third party labs to ensure the best patient experience.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Registered and ordered patient lab work for Baptist, Quest, and LabCorp
- 40+ hours per week
Phlebotomist Technician/Central Processing
Baptist Hospital
03.2014 - 08.2016
- Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.
- Successfully collected and processed a high volume of blood specimens for laboratory analysis.
- Kept lab logs, reference materials and other important data up to date.
- Checked paperwork for completeness and accuracy of information.
- Cross-trained in other areas to meet the needs of business.
- Assisted with specimen processing and pre-analytical testing functions.
- Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.
- Transported specimens and fluid samples from collection sites to laboratories.
- Verified laboratory requisition forms against specimen tubes to reduce errors.
- Trained medical personnel in phlebotomy techniques and laboratory processes.
- Drew blood from capillaries by dermal puncture, such as heel, and finger stick methods.
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods.
- Processed blood and other fluid samples for further analysis by other medical professionals.
- 40+ hours per week
Education
High School Diploma -
Seymour High School
Knoxville, TN05-1997
Associate of Arts - General Studies
Pensacola State College
Pensacola, FL05-2022
CNA Course CPR And First Aid Certification
Express Training Service
Pensacola, FL01.2001
Skills
- Exceptional Customer Relations Skills5
- Great attention to detail5
- Team Leadership5
- Ongoing Client Support5
- Proficiency in Office Programs5
- Dependable and Consistent5
- Provide efficient and effective training for new team members5
- Ability to work alone or as a team player5
- Employee Timesheet Processing5
- Administrative Duties5
- Building Rapport and Trust5
Certification
Notary BLS.5
Timeline
GI Technician
Health Partner One
11.2024 - Current
GI Technician
Baptist Hospital
05.2021 - 10.2024
Lab Services Coordinator
Baptist Hospital
05.2019 - 06.2025
Laboratory Client Services/Billing Team Lead
Baptist Hospital
08.2016 - 05.2019
Phlebotomist Technician/Central Processing
Baptist Hospital
03.2014 - 08.2016
CNA Course CPR And First Aid Certification
Express Training Service
High School Diploma -
Seymour High School
Associate of Arts - General Studies
Pensacola State College
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