Heather Boc
Wonder Lake ,IL
Summary
Proven leader in streamlining operations and enhancing productivity at Jacuzzi, adept in materials management and fostering teamwork. Spearheaded Lean initiatives, reducing lead times and elevating customer satisfaction. Excelled in workflow optimization and decision-making, achieving significant cost savings and a more efficient supply chain. Organized Production Scheduler with 2 years of experience in project implementation, facilitation and completion. Adept at increasing productivity and overall workflows through effective communication and leadership skills. Fantastic problem-solver with dedication to efficient data collection and cost-effective budgeting.
Overview
20
20
years of professional experience
Work History
Production Scheduling Manager
Jacuzzi
11.2022 - Current
- Assisted in inventory management, balancing raw material levels with production requirements to minimize stockouts and overstock situations.
- Improved production efficiency by streamlining scheduling processes and optimizing resources allocation.
- Enhanced collaboration with cross-functional teams by implementing a centralized scheduling system.
- Mentored junior team members, providing guidance on best practices in production scheduling techniques and strategies.
- Mitigated risks associated with equipment downtime by developing contingency plans for scheduled maintenance periods or unplanned events.
- Evaluated and recommended potential software solutions for enhancing the accuracy and efficiency of the production scheduling process.
- Implemented lean principles to reduce waste in the scheduling process, resulting in cost savings and improved productivity.
- Increased on-time delivery rates by closely monitoring production progress and proactively addressing potential bottlenecks.
- Reduced lead times for customer orders through effective planning and prioritization of production tasks.
- Set schedules for 80 staff by planning and designating shifts and hours.
Lean Leader
Jacuzzi
05.2020 - 10.2022
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Implemented Kanban systems to improve material flow and reduce excess inventory, resulting in cost savings and increased responsiveness to customer demands.
- Led cross-functional teams in continuous improvement projects, resulting in enhanced productivity and reduced costs.
- Reduced lead times by optimizing material flow and inventory management strategies, enhancing overall supply chain performance.
- Spearheaded employee engagement initiatives focused on building a Lean culture, driving ownership of continuous improvement efforts throughout the organization.
- Facilitated value stream mapping sessions to understand current state conditions clearly before designing future-state improvements based on Lean principles fully aligned with business objectives.
- Eliminated non-value-added activities by applying the principles of 5S and visual management, creating a more organized and efficient workplace.
- Coached employees on problem-solving tools such as A3 reports, 5 Whys analysis, and fishbone diagrams for effective issue resolution within their respective areas of responsibility.
- Managed kaizen events focused on specific areas of improvement, delivering targeted results quickly and effectively.
- Created standard work instructions for assembly and material handling to improve workflow and productivity [Number]%.
- Updated processes and process maps to improve material flow throughout factory.
- Used Six Sigma SIPOC and DMAIC process to initiate and lead problem-solving efforts.
- Certified Master Black Belt, Black Belt, Green Belt and White Belt.
Customer Service Manager
Liners Direct
04.2015 - 05.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Customer Service Representative
Liners Direct
11.2004 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
James Madison
Arizona06.2002
Skills
- Materials Management
- Workflow Optimization
- Supply Chain Coordination
- KPI Tracking
- Capacity Planning
- Knowledge of manufacturing
- Deadline Management
- Production Coordination
- Advanced planning
- Decision-Making
- Troubleshooting skills
Timeline
Production Scheduling Manager
Jacuzzi
11.2022 - Current
Lean Leader
Jacuzzi
05.2020 - 10.2022
Customer Service Manager
Liners Direct
04.2015 - 05.2020
Customer Service Representative
Liners Direct
11.2004 - 04.2015
High School Diploma -
James Madison
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