Heather Bodine
Greeley,CO
Summary
Results-oriented operations manager skilled in optimizing workflow and improving compliance. Extensive experience in budget oversight, team leadership, and innovative process enhancements, contributing to higher efficiency and quality in service delivery. Strong analytical and communication skills support informed decision-making and team success.
Overview
5
5
years of professional experience
Work History
Manager of Abstraction, Registry & Transcription
UHS
Binghamton, USA
12.2021 - Current
- Oversaw daily operations to ensure adherence to healthcare regulations.
- Trained new staff on company policies to enhance operational efficiency.
- Facilitated team meetings to tackle workflow challenges and enhance communication.
- Developed training materials for continuous staff development and performance enhancement.
- Monitored staff performance, promptly addressing any issues.
- Coached and mentored team members to elevate job performance.
Medical Assistant / Medical Receptionist
UHS
Binghamton, USA
- Scheduled patient appointments and managed clinic calendars to maximize efficiency.
- Collected and recorded patient medical histories with precision.
- Prepared examination rooms while ensuring adherence to sanitation protocols.
- Provided compassionate support to patients during visits and treatments.
- Communicated patient needs effectively to healthcare team members.
- Assisted physicians in patient care by obtaining vital signs and preparing patients for examinations.
- Adhered to HIPAA regulations for safeguarding confidential patient information.
- Relayed patient messages regarding concerns, condition updates, or refill requests to facilitate treatment.
General Store Manager
McDonald's
Binghamton, USA
- Achieved 24% increase in store sales through strategic leadership initiatives.
- Resolved customer concerns promptly, ensuring high satisfaction levels.
- Conducted performance evaluations and delivered constructive feedback to team members.
- Promoted positive work environment by implementing effective communication strategies.
- Oversaw daily store operations including inventory management and cash handling.
- Monitored staff performance, ensuring adherence to service standards.
- Recruited, hired, trained, and managed staff to improve team efficiency.
- Facilitated regular employee meetings to address operational issues.
Education
Bachelor of Science - General Business
Excelsior College
Albany01-2019
Associate of Science - Individual Studies
SUNY Broome Community College
BinghamtonSkills
- Strategic planning and operational management
- Budget oversight
- Team leadership and development
- Effective communication
- Training and staff management
Accomplishments
- Recognized as All-Star Manager
- Selected to support high-volume offices due to strong performance
- Managed high-call volume environments (100+ calls/day)
- Supervised and developed teams of up to 50 staff members
- Achieved 100% quality standards and exceeded sales targets
- Community involvement: Taught Sunday School for 6 years
Hobbies and Interests
- Bread making
- Crochet
- Soap making
Community Service
- Taught Sunday school for many years
- Worked in soup kitchens
Timeline
Manager of Abstraction, Registry & Transcription
UHS
12.2021 - Current
General Store Manager
McDonald's
Medical Assistant / Medical Receptionist
UHS
Bachelor of Science - General Business
Excelsior College
Associate of Science - Individual Studies
SUNY Broome Community College