Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Boemer

Castle Rock,CO

Summary

Successful Operations Director successful at creating and updating policies, developing strategic plans and leading daily business activities. Proven skills in business development, resource utilization and project management. Ready to bring excellent communication, leadership and planning abilities developed over 2+ years of experience to a challenging new role. Goal-oriented and computer-savvy Operations Director . Solid background in revitalizing lagging segments through continuous process improvement strategies that enable solid quality and productivity gains. Inspirational and hands-on leader recognized with strengths in team building and leadership. Bringing good communication, relationship-building and problem-solving abilities and the talent and resilience to thrive in demanding, fast-paced environments. Goal-oriented and computer-savvy Operations Director offering demonstrated success in operations. Solid background in revitalizing lagging segments through continuous process improvement strategies that enable solid quality and productivity gains. Inspirational and hands-on leader recognized with strengths in team building and leadership. Bringing good communication, relationship-building and problem-solving abilities and the talent and resilience to thrive in demanding, fast-paced environments.

Overview

18
18
years of professional experience

Work History

Licensed Property and Causality Agent

N/A
Castle Rock , CO
02.2024 - Current

Book Keeper/Restaurant Owner

Dog Haus Biergarten
Colorado Springs, CO
10.2015 - Current
  • Maintained and reconciled general ledger accounts.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Ensured accuracy in all accounting entries and records.
  • Managed payroll processing for staff members.
  • Generated invoices for clients and tracked payments received from customers.
  • Posted journal entries to the general ledger system accurately and timely.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.

Operations Director/Owner/Operator

Rubicon Medical Staffing
Castle Rock, CO
01.2021 - 01.2024
  • Developed and implemented operational policies and procedures to maximize efficiency.
  • Analyzed performance data to identify opportunities for improvement in operations.
  • Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
  • Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
  • Oversaw the hiring process for new staff members and trained them on operational protocols.
  • Resolved conflicts between personnel within the organization to maintain a harmonious working environment.
  • Developed strategic plans for expanding operations into new markets or introducing new products and services.
  • Provided guidance and support to team members while ensuring that they adhere to established standards.
  • Developed and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service and cost-effective resource management.

Title Clerk

Fisher Chevrolet
Yuma , AZ
04.2011 - 05.2013
  • Verified accuracy of title documents for completeness and correctness.
  • Processed applications for new titles, transfers and duplicate titles.
  • Researched customer inquiries regarding title information.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.

Owner/Operator

Empire Screen Printing
Yuma , AZ
09.2005 - 01.2011
  • Developed business plan and budget to maximize profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.

Education

High School Diploma -

Chandler Highschool
Chandler, AZ
06.1999

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

Skills

  • Quickbooks
  • Coordinating Schedules
  • HTML
  • Financial Recordkeeping
  • Invoice Processing
  • Accounting
  • Payroll Administration
  • A/P and A/R
  • Overseeing Personnel
  • Allocating Resources
  • Continuous Improvement
  • Recruitment Strategies
  • Staff Management
  • Maintaining Compliance
  • Leads Generation
  • Sales Pipeline Management
  • Contract Preparation
  • Client Relations
  • Customer Assistance
  • Cold-Calling
  • Business Development

Timeline

Licensed Property and Causality Agent

N/A
02.2024 - Current

Operations Director/Owner/Operator

Rubicon Medical Staffing
01.2021 - 01.2024

Book Keeper/Restaurant Owner

Dog Haus Biergarten
10.2015 - Current

Title Clerk

Fisher Chevrolet
04.2011 - 05.2013

Owner/Operator

Empire Screen Printing
09.2005 - 01.2011

High School Diploma -

Chandler Highschool

Maricopa Community Colleges - Mesa Community College
Heather Boemer