HEATHER BOLLINGER
FOMBELL
Summary
Dynamic professional with over a decade of experience in diverse roles, excelling in leadership, communication, and organizational skills. Proven track record in enhancing client relations, fostering team collaboration, and driving operational efficiency across multiple industries. Committed to leveraging expertise in schedule management and customer service to innovate and elevate service standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot
08.2025 - 10.2025
- Assisted 50+ customers daily, resolving issues swiftly, enhancing satisfaction and loyalty.
- Collaborated with team to streamline processes, improving response times and service quality.
- Utilized CRM tools to track interactions, ensuring accurate records and personalized service.
- Identified customer needs, offering tailored solutions that boosted sales and retention rates.
- Fostered a welcoming environment, ensuring customers felt valued and heard, which significantly improved overall customer satisfaction.
- Remote
DIRECT SUPPORT STAFF
Resources For Human Development
08.2023 - 08.2025
- Assist adults with disabilities in daily tasks, enhancing independence and community involvement.
- Coordinate activities like meal prep and doctor visits, improving clients' quality of life.
- Facilitate community integration, fostering social skills and personal growth.
- Support individuals in achieving daily living goals, promoting autonomy and confidence.
CLIENT RELATIONS COORDINATOR
eStreet Appraisal Management Company
05.2021 - 03.2022
- Ensured accurate invoicing, resolved discrepancies, improved client satisfaction.
- Coordinated with appraisers for document corrections, enhanced workflow efficiency.
- Managed invoice processes, achieved error reduction, strengthened client trust.
- Streamlined the invoice management process, achieving substantial improvements in document accuracy and reducing processing time.
- Fostered strong relationships with appraisers, facilitating timely updates and enhancing overall client satisfaction.
- Remote
MANAGER
Pizza Hut
05.2014 - 03.2021
- Managed shifts, improved team efficiency, enhanced customer satisfaction, streamlined delivery processes.
- Fostered team dynamics by mentoring new staff, enhancing service quality and ensuring smooth operations during peak hours.
- Streamlined order delivery processes, achieving faster service times and significantly improving customer satisfaction ratings.
- Maintained accurate sales records and reconciled daily cash drawers to uphold financial integrity and operational efficiency.
- Demonstrated a strong commitment to customer service, consistently receiving positive feedback and building lasting customer relationships.
- Cultivated a positive work environment through mentorship, fostering team morale and collaboration.
ADMINISTRATIVE SCHEDULER
Concordia Visiting Nurses
Baden
12.2019 - 04.2020
- Coordinated daily schedules, optimizing nurse availability and patient care.
- Facilitated seamless patient scheduling, enhancing workflow efficiency and ensuring timely care delivery for all clients.
- Streamlined appointment processes, leading to reduced scheduling conflicts and improved patient satisfaction metrics.
Education
MASTER - PUBLIC RELATIONS AND CORPORATE COMMUNICATIONS
Georgetown
Washington, D.C.08.2027
BACHELOR'S DEGREE - CRIMINAL JUSTICE ADMINISTRATIONS
Clarion University of Pennsylvania
Clarion, PA12.2022
ASSOCIATE'S DEGREE - CRIMINAL JUSTICE
Clarion University of Pennsylvania
Clarion, PA12.2022
Skills
- Customer service and support
- Conflict resolution
- Organizational skills
- Time management
- Communication skills
- Leadership abilities
- Medical terminology expertise
- Microsoft Office proficiency
- Schedule management
- Data entry
Certification
- CNA
- ACLS Certification
- AED Certification
- First Aid Certification
Affiliations
QuietLeaf – Safety & Wellness Mobile Application
Co-Developer (created using Lovable)
Developed a discreet safety application for domestic violence victims, designed to appear as a standard breathing/wellness app.
Implemented emergency features including reverse-PIN activation, automatic distress alerts to emergency contacts, and real-time location sharing.
Integrated background audio recording triggered by incorrect PIN entry to capture environmental evidence.
Built location-based resource tools connecting users to nearby shelters, food banks, and mental-health services.
Created a secure community forum for peer support and experience sharing.
Integrated an AI-powered chatbot to provide users with immediate guidance and resource information.
Co-Developer (created using Lovable)
Developed a discreet safety application for domestic violence victims, designed to appear as a standard breathing/wellness app.
Implemented emergency features including reverse-PIN activation, automatic distress alerts to emergency contacts, and real-time location sharing.
Integrated background audio recording triggered by incorrect PIN entry to capture environmental evidence.
Built location-based resource tools connecting users to nearby shelters, food banks, and mental-health services.
Created a secure community forum for peer support and experience sharing.
Integrated an AI-powered chatbot to provide users with immediate guidance and resource information.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
The Home Depot
08.2025 - 10.2025
DIRECT SUPPORT STAFF
Resources For Human Development
08.2023 - 08.2025
CLIENT RELATIONS COORDINATOR
eStreet Appraisal Management Company
05.2021 - 03.2022
ADMINISTRATIVE SCHEDULER
Concordia Visiting Nurses
12.2019 - 04.2020
MANAGER
Pizza Hut
05.2014 - 03.2021
MASTER - PUBLIC RELATIONS AND CORPORATE COMMUNICATIONS
Georgetown
BACHELOR'S DEGREE - CRIMINAL JUSTICE ADMINISTRATIONS
Clarion University of Pennsylvania
ASSOCIATE'S DEGREE - CRIMINAL JUSTICE
Clarion University of Pennsylvania