Heather Bolstad

• Ensured precision in financial reporting by meticulously verifying billing data against established contracts and pricing agreements
• Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management
• Effectively collaborated with internal and external partners to resolve billing disputes, providing seamless communication and swift issue resolution
• Worked cross functionally with internal teams, including CSMs, accounting, & sales to ensure billing accuracy and efficiency
• Collected and input client data such as course details, key contacts, pricing, subscriptions, reporting, and billing
• Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks
• Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times
• Partnered with IT specialists to address infrastructure needs and ensure seamless integration between software applications and databases
• Compiled, cleaned and manipulated data for proper handling

• Maintained Fiscal responsibility for bookstore operations, such as bookkeeping, purchasing, & inventory management
• Oversaw all components of the MBS POS system and operating program
• Implemented business strategies, increasing revenue, and effectively targeting new markets
• Integrated new tools to create efficiencies and automation within the bookstore
• Managed the day-to-day operations of the bookstore, including staff performance
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale
• Optimized inventory management to minimize costs and ensure product availability
• Serve on various institutional committees as a leader, including current role as ND State Staff Senate President

• Executed new projects, such as processing, reporting, and outreach of CARES funding
• Worked closely with campus departments to streamline the disbursement process, ensuring timely delivery of funds to students'' accounts
• Managed federal work-study program, ensuring compliance with regulations while offering valuable employment opportunities for students
• Promoted financial literacy among students by conducting workshops and creating informational materials on budgeting, loan repayment strategies, and other related topics
• Assisted students in completing complex financial aid forms, reducing errors and increasing successful applications
• Served as liaison between the institution and government agencies, ensuring compliance with all relevant regulations pertaining to federal and state aid programs
• Led social media outreach programs, informing prospective students of available financial aid programs
• Served on various institutional committees

• Managed a high volume of incoming calls, emails, and walk-in inquiries with professionalism and prompt attention, ensuring no opportunities were missed
• Prepared and maintained accurate property listings, sales contracts and closing documents
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
• Oversaw all listing files and listing marketing (brochures, flyers, online marketing, etc.)

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• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Oversaw vendor relationships to ensure timely deliveries of high-quality products at competitive prices.
• Completed bar inventory purchases and oversaw shipment processing.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Ensured compliance with health and safety regulations by regularly inspecting the facility, equipment, and staff practices.
• Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
• Facilitated effective communication between front-of-house and back-of-house teams, fostering a collaborative work environment that led to smoother operations.
• Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
• Coordinated private events, working closely with clients to ensure their vision was executed flawlessly while maximizing profitability for the restaurant.
• Conducted regular meetings with staff to discuss performance and address any issues.