Heather Bolton
Jasper,TN
Summary
Dynamic leader with proven expertise in operations management and customer service management, honed at Dollar General and Superior Creek Lodge. Excelled in boosting team morale, reducing turnover by implementing strategic hiring and training, and enhancing customer satisfaction. Skilled in inventory control and staff development, achieving significant improvements in productivity and service delivery.
Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Lead Sales Key Holder
Dollar General
04.2024 - Current
- Ensured compliance with company policies and procedures by consistently monitoring performance standards and addressing any discrepancies promptly.
- Facilitated successful promotional events by coordinating logistics, marketing efforts, and staff participation to maximize results.
- Reduced employee turnover through effective hiring strategies, thorough training programs, and strong retention initiatives.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
Assistant General Manager
Superior Creek Lodge
08.2013 - 09.2015
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Education
GED -
Chattanooga State Community College
Chattanooga, TN05-2000
Skills
- Store operations
- Retail sales
- Sales presentations
- Inventory control
- Technical skills
- Pricing
- Product management
- Loss prevention
- Customer service
- Workplace safety
- Cash handling
- Training and mentoring
- Customer service management
- Staff management
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Employee scheduling
Timeline
Lead Sales Key Holder
Dollar General
04.2024 - Current
Assistant General Manager
Superior Creek Lodge
08.2013 - 09.2015
GED -
Chattanooga State Community College
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