Heather Bookamer
Ellwood City,PA
Summary
Pharmacy Technician with 30 years of hospital, long-term care, compounding and retail pharmacy experience. Self-starter with extensive knowledge of insurance billing, inventory control, and other pharmacy related departments. Was previously certified but did renew in past due to lack of acknowledgement of certification. Am willing to take certification test. Excellent telephone etiquette Exceptional patient care and interaction Pharmaceutical storage awareness Medication compounding Counting and pouring Inventory management Efficient and accurate
Overview
30
30
years of professional experience
Work History
Pharmacy Technician
Memaw Inc
09.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Set patients up with monthly compliance pill packs.
Pharmacy Technician
Porters Compounding Pharmacy
09.2015 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured, and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current information such as medications and insurance details.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Set patients up with monthly compliance pill packs.
Lead Technician
Anewrx
01.2007 - 03.2013
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Answered and screened phone calls for staff pharmacist in a friendly, efficient manner
- Accurately recorded compounded products and prepared appropriate labels
- Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Maintained proper storage and security conditions for all drugs
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Strictly maintained customer and patient confidentiality
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Communicated with all customers and staff in a pleasant and professional manner
- Regularly ordered medication and pharmacy, office and restroom supplies.
Pharmacy Technician
MedFast
08.2005 - 12.2006
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Verified patient data and billing information
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Strictly maintained customer and patient confidentiality
- Communicated with all customers and staff in a pleasant and professional manner
- Precisely processed third party prescriptions and managed adjudication review.
- Managed prescription processing for long term care facilities.
Pharmacy Technician/Data Entry Manager
Servatus
06.2003 - 08.2005
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Verified patient data and billing information
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles
- Strictly maintained customer and patient confidentiality
- Managed prescription processing for long term care facilities.
Pharmacy Technician
Albertsons
02.2002 - 05.2003
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Provided friendly customer service at prescription drop-off and pick-up counters
- Maintained proper storage and security conditions for all drugs
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty
- Communicated with all customers and staff in a pleasant and professional manner.
Pharmacy Technician
Express Med
05.1999 - 07.2001
- Maintained proper storage and security conditions for all drugs
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles
- Communicated with all customers and staff in a pleasant and professional manner.
Inventory Control Manager
Omnicare/Gatti
05.1996 - 06.1999
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders
- Maintained proper storage and security conditions for all drugs
- Regularly ordered medication and pharmacy, office and restroom supplies.
Pharmacy Technician
Giant Eagle
04.1993 - 06.1996
- Entered new patient profiles and prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Provided friendly customer service at prescription drop-off and pick-up counters.
Education
Certificate -
North Hills School of Health Occupations
Pharmacy
1993
Skills
- Data Entry
- Excellent Communication
- Good Telephone Etiquette
- Self-Motivated
- FDA and HIPAA Compliance
Timeline
Pharmacy Technician
Memaw Inc
09.2019 - Current
Pharmacy Technician
Porters Compounding Pharmacy
09.2015 - 09.2019
Lead Technician
Anewrx
01.2007 - 03.2013
Pharmacy Technician
MedFast
08.2005 - 12.2006
Pharmacy Technician/Data Entry Manager
Servatus
06.2003 - 08.2005
Pharmacy Technician
Albertsons
02.2002 - 05.2003
Pharmacy Technician
Express Med
05.1999 - 07.2001
Inventory Control Manager
Omnicare/Gatti
05.1996 - 06.1999
Pharmacy Technician
Giant Eagle
04.1993 - 06.1996
Certificate -
North Hills School of Health Occupations
Pharmacy
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