Summary
Overview
Work History
Skills
Timeline
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Heather Boone

Fort Smith,AR

Summary

Dynamic professional with a proven track record at, excelling in customer satisfaction and team performance. Leveraging strong communication and strategic thinking, I implemented training initiatives that enhanced employee skills and operational efficiency. Recognized for leadership in high-pressure situations, I fostered a collaborative environment that drove continuous improvement.

Overview

2
2
years of professional experience

Work History

Assistant Manager

7Brew
Fort Smith, AR
04.2024 - Current
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Recruited and trained new employees to meet job requirements.

Head Trainer/Stand Opener

7Brew
Fort Smith, AR
01.2023 - 04.2024
  • Created engaging presentations to introduce new concepts to trainees.
  • Evaluated the effectiveness of existing processes and procedures by conducting surveys or interviews with staff members.
  • Suggested and offered specific training tactics to help workers learn new job skills.
  • Reviewed test results from trainees to evaluate their understanding of course content.
  • Implemented strategies for continuous improvement based on identified gaps in skills or knowledge among employees.
  • Provided on-the-job coaching to ensure that staff members were meeting expectations and goals.

Skills

  • Strong Computer Skills
  • Great Communication & Negotiation Skills
  • Excellent Teamwork
  • Strategic Thinking
  • Leadership & Management
  • Multitasking

Timeline

Assistant Manager

7Brew
04.2024 - Current

Head Trainer/Stand Opener

7Brew
01.2023 - 04.2024

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Heather Boone