HEATHER Boucher

• Primarily work with people diagnosed with dementia and alzheimer's. I also work with autistic, schizophrenic, and alcohol-induced dementia related residents.
• To help residents complete day-to-day tasks to maintain a consistent schedule. Examples include bathing, dressing, toileting, mouth care, eating/feeding, and transfers.
• Contributed innovative ideas and solutions to encourage individuals, ultimately enhancing daily momentum.
• Worked successfully with diverse group of teams to accomplish goals, influence decisions made for their well-being, and promote quality of life.

• Followed an assigned route of stores between Massachusetts, New Hampshire and Maine.
• Curated floral displays to enhance visual appeal in a retail environment.
• Managed inventory and restocked items to ensure product availability.
• Assisted customers with product selection and provided floral care advice.

• Supervised daily store operations to ensure efficient workflow and customer satisfaction.
• Trained and mentored new employees on product knowledge and customer service techniques.
• Managed inventory levels, including ordering supplies and maintaining stock organization.
• Implemented visual merchandising strategies to enhance product presentation and boost sales.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service

• Server and host trainer

• Displayed enthusiasm and knowledge about restaurant's menu items along with answering any question a guest might have

• Responsibly served alcohol