Summary
Overview
Work History
Education
Skills
References
Timeline
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Heather Bouschet

Albuquerque,NM

Summary

Accomplished Administrator and Human Resources Professional with a proven track record at the University of New Mexico, adept in Banner 9 and UNMJobs, showcasing expertise in managing departmental operations and strategic planning. Demonstrates exceptional critical thinking and interpersonal skills, ensuring compliance and efficiency in fast-paced environments. Renowned for enhancing operational procedures and employee data management, contributing significantly to organizational success.

Overview

9
9
years of professional experience

Work History

Department Administrator

University of New Mexico, NM
Albuquerque, NM
06.2024 - 02.2025
  • Manages daily administrative operations of the organization; provides direct supervision to subordinate employees including planning, assigning, and organizing work; interviews, hires, and trains support personnel.
  • Oversees and coordinates the fiscal activity of the department, to include participation in development and management of operating budgets, contracts and/or grants administration, inventory management, payroll administration, travel, purchasing, and/or distributions; reviews and reconciles monthly ledgers and reports for unit accounts, and assists with departmental fiscal planning.
  • Assists in, and provides input to, determining strategic objectives for the organization, including research, trend analysis, and the compilation and preparation of statistical, regular, and ad hoc reports; assists with program/project development.
  • Participates directly in formulation of department policies, ensuring that the fiscal and personnel practices are in compliance with university regulations, policies, and appropriate laws; interprets university and department policies, and advises faculty, staff, postdoctoral fellows, and students on their provisions.
  • Assists with departmental personnel planning; assists in the coordination of faculty, staff, and post doctorate recruitment and makes recommendations; has signatory authority for various personnel transactions; oversees and/or processes employment documents, and provides information on administrative procedures and requirements to prospective faculty, staff, post doctoral fellows, and students; may coordinate the processing of faculty, teaching assistant, and graduate assistant contracts, and/or hiring of additional part-time instructors to meet student enrollment demands.
  • Coordinates special department activities, including conferences, workshops, graduation, and other similar functions.
  • Provides administrative support and direction to the instructional, research, and service programs of the department including those at satellite locations.
  • Coordinates environmental health and safety programs for the department; may oversee building maintenance, space assignments, vehicle fleet operations, security, and other related matters.
  • Serves on various policy-making committees.
  • Assists with the administrative components of the graduate and undergraduate student selection and admission process, including routine student advisement, review of transcripts, and problem resolution related to curriculum and course prerequisites.
  • Coordinates activities for ordering textbooks, including desk copies, and developing the schedule of courses, classrooms, and laboratories.
  • Serves as Campus Security Authority as outlined by the Clery Act.
  • Performs miscellaneous job-related duties as assigned.

HR Analyst

University of New Mexico
Albuquerque, NM
05.2022 - 06.2024
  • Department Overview: Office for Academic Personnel
  • Temporarily served as interim supervisor for the Client Services side of the Office for Academic Personnel
  • Participates in research and analysis of operational issues and provides problem resolution
  • Reviews routine documentation to ensure data integrity and quality of production
  • In depth knowledge of compliance with, Union Collective Bargaining Agreements for Faculty and Grad Studies, as well as the Faculty Handbook and UNM policy
  • Serves as Subject-Matter Expert for client departments, divisional employees, and members of the public in areas such as employment, compensation, labor relations, benefits, training and development, and human resources administration
  • Serves as liaison to all main and branch campus departments, communicating with Department Administrators, Department Chairs, Directors, Deans, and Chancellors
  • Develops and modifies internal operating policies, guidelines, procedures, systems, and documentation, as appropriate to the development of best practices within the Office for Academic Personnel
  • Provides interpretation and routine consultation, to ensure compliance with various UNM policies inducing, Faculty Handbook, Collective Bargaining Agreement, and various Human Resources procedures, guidelines and applicable federal and state laws
  • Participates in HR investigations, job audits and negotiations
  • Creates and presents complex ad hoc data analyses and reports, identifies errors and deficiencies, and makes process improvement recommendations

Sr. HR Transaction Center Representative

University of New Mexico
Albuquerque, NM
07.2021 - 05.2022
  • Department Overview: HR Client Services
  • Coordinates and processes a wide range of personnel transactions across employee classification types with varying levels of complexity for staff and faculty members
  • Participates in the implementation of quality control systems to ensure accuracy, timeliness and data integrity
  • Assists the Office for Academic Personnel with creation of SOP’s and new procedure implementation
  • Responds to inquiries and investigates and resolves problems related to transactions handled by the department; serves as a liaison with other departments or units in the resolution of day-to-day administrative and operational issues
  • Participates in and assists in the planning, development, implementation of programs and initiatives designed to improve the quality of services provided to clients and ensure compliance with institutional needs and objectives
  • Implements recordkeeping procedures and manages appropriate internal and external records in accordance with applicable regulations, policies, and standards
  • Leads testing, trouble shooting and problem resolution efforts pertaining to specialized human resources data bases, enterprise resource planning systems, and manual/electronic filing systems
  • Resolves or assists in the resolution of policy-related, process-related, or procedural problems and/or inquiries received from department representatives, employees and/or applicants
  • Processes, monitors, and reviews incoming and outgoing documentation for completeness, accuracy, and compliance with established policies and procedures and applicable state and federal regulations
  • HR Client Services

Administrative Assistant

Daniel’s Family Funeral Home
Albuquerque, NM
02.2021 - 08.2021
  • Create, maintain, and enter information into databases, including Department of Health Vital Records, such as death certificates, arrangement and service appointments, correspondence, and other material
  • Operate office equipment, such as fax machines, copiers, and multi-line phone systems
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Maintain scheduling and event calendars
  • Complete forms in accordance with company procedures
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of relevant correspondence or other printed material, including financial statements
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Compose daily deposit reports
  • Open, read, route, and distribute incoming mail or other materials
  • Provide services to clients; such as create and format all customized remembrance materials, assist with account information and payments, and provide them with certified legal documentation needed to provide to the state and federal governments at end of life
  • Perform a range of general office/clerical tasks requiring general office skills, plus a comprehensive knowledge of policies and procedures
  • Highly skilled in assisting customers both over the phone and in-person
  • Insightful ability to handle emotional customers and resolve problems effectively
  • Able to work with diverse and multicultural customers

Administrative Assistant III

University of New Mexico, NM
Albuquerque, NM
03.2021 - 07.2021
  • Create, maintain, and enter information into databases, including Banner.
  • Process and submit all Affiliate Role Requests and create new Banner profiles when Affiliate does not yet exist in Banner program.
  • Take meeting minutes at weekly HR Consultant meetings.
  • Maintain scheduling and event calendars for Client Services Managers and Kathy Agnew, Client Services Executive Director.
  • Monitor and manage four email accounts. Submit background checks.
  • Main backup for processing payroll. Ability to operate office equipment, such as fax machines, copiers, and multi-line phone systems.
  • Ability greet visitors or callers and handle email inquiries and direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Locate and attach appropriate files to incoming correspondence requiring replies.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
  • Open, read, route, and distribute incoming mail or other materials.
  • Perform a range of general office/clerical tasks requiring general office skills, plus a comprehensive knowledge of policies and procedures.
  • Highly skilled in assisting management, staff and customers both over the phone, electronically and in-person.
  • Able to work with diverse and multicultural customers.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Administration/Medical Assistant

Albuquerque Dermatology Associates
Albuquerque, NM
09.2019 - 01.2021
  • Maintain patient medical charts and records
  • Comply with privacy laws regarding patient information
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Maintain scheduling and event calendars
  • Complete forms in accordance with company procedures
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations

Administrative Assistant

ADB Company
Albuquerque, NM
06.2018 - 01.2019
  • Office and administrative role to perform a range of general office/clerical tasks requiring general office skills, plus a comprehensive knowledge of policies and procedures
  • Prepared and processed documents, creating maintaining record keeping systems, copying and collating documents
  • Answered multi phones lines, operating a scanner, processing mail, ordering and distributing supplies; assisting the public and others to locate, view and archived documents and/or all information
  • Scanned incoming material and coded it numerically, alphabetically or by subject matter
  • Extracted certain collateral documents from servicing files
  • Copied and scanned all completed servicing file documents into system for retention and customer service
  • Denoted servicing files with errors and maintained required collateral documents
  • Highly skilled in assisting customers both over the phone and in-person
  • Insightful ability to handle irate customers and resolve problems effectively
  • Able to work with a diverse and multicultural-customers
  • Hands-on experience in up-selling products and services
  • Demonstrated ability to provide relevant information to customers regarding current packages and possible up-gradations
  • Operated photocopiers, fax machines, office equipment prepared mailings, proofread documents and answer telephones and deliver messages via handheld and e-mail

Administrator

MSHWB Law Office
Prescott, AZ
09.2017 - 05.2018
  • Assist with drafting a variety of legal documents
  • Legal transcription
  • Create, maintain, and enter information into databases
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents
  • Operate office equipment, such as copiers, and multi-line phone systems and arrange for repairs when equipment malfunctions
  • Greet clients and other attorneys in person or by telephone and handle their inquiries or direct them to the appropriate persons according to their needs
  • Maintain scheduling and event calendars for 6 attorneys and 4 paralegals
  • Complete forms in accordance with company policies and procedures
  • Schedule and confirm appointments for attorney's depositions, and arbitration's, as well as meeting with clients
  • Locate and attach appropriate files to incoming correspondence requiring replies
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
  • Open, read, route, and distribute incoming mail or other materials reconcile and distribute client payments and insurance payments and answer routine letters
  • Responsible for order placement for office supplies

Administrator/Phlebotomist

Lab Corp
Prescott, AZ
09.2015 - 12.2015
  • Scheduled, plan, and set up locations for seminars
  • Maintain required records of study activity including case report forms, drug dispensation records, or regulatory forms
  • Oversee subject enrollment to ensure that informed consent is properly obtained and documented
  • Monitor study activities to ensure compliance with protocols and with all relevant local, federal, and state regulatory and institutional polices
  • Record adverse event and side effect data and discuss with OHSA and HIPPA reporting of events to oversight agencies
  • Assess eligibility of potential subjects through methods such as screening interviews, reviews of records, and discussions with the company peers
  • Required to communicate and coordinate with the employees

Education

Associate of Art - Biology

Yavapai College
AZ
08.2021

Vocational School Certificate - Medical Assistant

Yavapai College
AZ
01.2009

High School Diploma - General High School Curriculum

Bradshaw Mountain High School
AZ
01.2006

Skills

  • Expert in Banner 9
  • Expert in UNMJobs
  • High level of knowledge about Faculty Handbook and Faculty and Graduate Assistantships Collective Bargaining Agreements
  • Managing departments
  • Monitoring/Assessing
  • Social Perceptiveness
  • Multi-task in a fast-paced environment
  • Investigation's
  • Critical Thinking
  • Administration and Management
  • Judgment and Decision Making
  • Perform in a fast pace environment
  • Payroll/Personnel administration and/or contractual procedures and documentation
  • Demonstrated ability to assess situations and respond appropriately
  • Legal requirements for the acquisition and retention of employment and/or contract data and documentation
  • Highly skilled in providing information regarding services of the company
  • In-depth knowledge of Company SOP
  • Strong interpersonal and oral and written communication skills
  • Ability to work effectively with a wide range of constituencies in a diverse community
  • Proven ability to interpret and analyze informational needs
  • Provide technical advice and guidance in area of specialty
  • Proven ability to manage employee data
  • Utilizing an automated human resources information system
  • Demonstrated ability to record details of company contacts and history
  • Ability to provide clear technical guidance and instruction to non-technical personnel
  • Ability to gather data
  • Compile information
  • Prepare reports
  • Manage database
  • Demonstrated ability to identify and coordinate the resolution of payroll problems and inaccuracies

References

References available upon request.

Timeline

Department Administrator

University of New Mexico, NM
06.2024 - 02.2025

HR Analyst

University of New Mexico
05.2022 - 06.2024

Sr. HR Transaction Center Representative

University of New Mexico
07.2021 - 05.2022

Administrative Assistant III

University of New Mexico, NM
03.2021 - 07.2021

Administrative Assistant

Daniel’s Family Funeral Home
02.2021 - 08.2021

Administration/Medical Assistant

Albuquerque Dermatology Associates
09.2019 - 01.2021

Administrative Assistant

ADB Company
06.2018 - 01.2019

Administrator

MSHWB Law Office
09.2017 - 05.2018

Administrator/Phlebotomist

Lab Corp
09.2015 - 12.2015

Associate of Art - Biology

Yavapai College

Vocational School Certificate - Medical Assistant

Yavapai College

High School Diploma - General High School Curriculum

Bradshaw Mountain High School

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Heather Bouschet