Heather Bowen

• Helped teacher devise special strategies for reinforcing material or skills based on sympathetic understanding of individual students' needs, interests and abilities.
• Assisted with supervision of students during emergency drills, assemblies, play periods and field trips.
• Operated and cared for equipment used in classroom for instructional purposes.
• Guided independent study, enrichment work and remedial work set up and assigned by teacher.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.

• Observed and assessed student performance and charted progress.
• Applied evidence-based practices for classroom management to enhance learning results.
• Introduced read-aloud literature to stimulate imagination and build comprehension and vocabulary.
• Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
• Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language.
• Helped teacher prepare instructional material and displays.
• Enforced rules and instructions to maintain discipline.
• Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
• Prepared reports and maintained administrative records.
• Stepped into non-classroom environments such as libraries to help staff manage demand.
• Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.

• Supported teacher in development of individual learning strategies.
• Maintained positive attitude and affirmatively communicated with each student.
• Interacted physically and verbally with students throughout each day.
• Collaborated with teacher to create customized classroom environment integral to students' needs.
• Offered student support through special accommodations, extra assistance and assessments.
• Alerted instructor to student behavior or issues requiring intervention.
• Oversaw class of students in absence of instructor.
• Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
• Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
• Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Built and maintained effective communication and relationships with students, teachers, support staff and parents.
• Aided special education teachers in delivering important services for individuals with exceptionalities.

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
• Brought in new business connections and revenue generation opportunities by improving networking strategies.
• Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
• Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
• Developed and encouraged Consultants to deliver the highest level of customer service and selling skills.
• Responsible for the overall financial success of the business, included: meeting sales goals and company selling standards and expectations, as well as delivered successful results for National Sales Events.

• Collaborated with team members to consistently meet or exceed monthly sales targets.
• Assisted in the development of new sales strategies, resulting in increased revenue for the company.
• Assisted in the creation of marketing materials geared towards attracting new customers in targeted demographics.
• Managed a diverse portfolio of accounts, maintaining high levels of client retention and satisfaction.
• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Responded to customer requests for products, services, and company information.
• Earned recognition as a top agent representative for consistently meeting or surpassing key performance indicators.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed a strong understanding of various product offerings, enabling informed recommendations to clients.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Sought ways to improve processes and services provided.
• Improved client retention rates by conducting follow-up calls after sales transactions were completed.
• Served as a reliable point-of-contact for clients seeking guidance or assistance throughout their buying journey.
• Worked closely with management to identify potential areas for growth within existing client base.
• Trained staff on operating procedures and company services.
• Skillfully negotiated contracts that benefitted both the client''s best interests as well as the company''s financial objectives.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Increased efficiency and team productivity by promoting operational best practices.

Promoted to Sales Team Lead August 2024

Licensed Insurance Agent: Property&Casualty Life&Health