Summary
Overview
Work History
Education
Skills
Timeline
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Heather Williams

Anna,Texas

Summary

Motivational Training Specialist excited to develop successful training plans that meet company and employee needs. Accustomed to collaborating with leadership to hone in on unique requirements. Prepared to bring my dynamic personality, relentless work ethic, and servant leadership abilities developed over a 12 year career to a growth-oriented role.

Overview

5
5
years of professional experience

Work History

Operational Trainer Support

Choctaw Nation Of Oklahoma
Durant, Okla
07.2020 - Current
  • Onboarded all newly hired associates in the Food and Beverage Department. During the onboarding process the new associates were certified in The Nation's Food Safety program, ABLE requirements, and the Tips responsible alcohol service program.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Monitored day-to-day operations in each of the venues, noting areas needing improvement and implementing plans for rectification.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Created curricula, instructions, documents and written tests for various types of training courses across all departments.
  • Developed lesson plans, instructional materials and written practice tests for all positions in the Food and Beverage Department.
  • Created and implemented new training initiatives such as online modules, assuring continuous training to employees to promote long-term excellence.
  • Liaised between executives and entry-level workers, facilitating smooth communication.
  • Wrote training manuals for all causal dining positions in all venues, all beverage positions, and quick serve outlets.
  • ServSafe certified and in process of obtaining my proctors certification
  • TIPS responsible service Instructor certified
  • ABLE License

Regional Sales Coordinator

Saltgrass Steakhouse
San Antonio, Texas
04.2018 - 10.2019
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings for 12 locations
  • Coordinated all large in-house groups and outside caterings for 12 locations.
  • Utilized the Delphi and Salesforce software systems to coordinate all events and communicate with each property.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Set up appointments with potential and current customers to promote new products and services.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Fulfilled customer queries over phone, in-person and through email to provide and maintain highest level of customer care.
  • Engaged in Monthly Riverwalk Sales Coordinator meetings for networking and leads.

Service Manager/Training Manager

Aspen Creek Grill
San Antonio, Texas
08.2016 - 04.2018
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Wrote and was instrumental in the implementation of new training manuals for all front of house positions for the concept.

Education

Cosmetology

The Salon Professional Academy - Lewisville
05.2013

Skills

  • Ability to work in a fast-paced, highly matrixed environment; establish priorities and achieve results
  • Ability to quickly gain understanding of brand/department objectives
  • Takes initiative, self-disciplined, highly motivated and able to work independently
  • Excellent interpersonal and communication skills, with the ability to effectively interact with team members, and stakeholders at all levels of the organization
  • Strong Word, Excel, PowerPoint, basic computer and internet skills

Timeline

Operational Trainer Support

Choctaw Nation Of Oklahoma
07.2020 - Current

Regional Sales Coordinator

Saltgrass Steakhouse
04.2018 - 10.2019

Service Manager/Training Manager

Aspen Creek Grill
08.2016 - 04.2018

Cosmetology

The Salon Professional Academy - Lewisville

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Heather Williams