Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Practicum Experience
Timeline

Heather L. Boyd

Eastlake Weir,FL

Summary

Brief summary … …

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

South Lyon Medical Center

Resource Manager

Family to Family Connection

Utlization Management Nurse

Aegis Medical Group
05.2021 - 09.2024
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Performed routine wound care and dressing changes on schedule.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Monitored patient reactions after administering medications and IV therapies.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Recorded details regarding therapies to keep patient charts updated.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Supervised and maintained all utilization review documentation through ECW. and salesforce.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Submitted cases for criteria failures and helped facilitate resolutions and approvals.

Unit Secretary, Techretary

The Villages Regional Hospital
01.2015 - 01.2017


  • The Villages Regional Hospital

Education

Associate of Science - Registered Nursing 31 Credit Hours

College of Central Florida, Ocala, FL
12-2025

Licensed Practical Nurse -

Marion Technical College, Ocala, FL
12.2019

Practicum for LPN Program - undefined

Hospital Practicum, Ocala, FL
12.2019

Skills

  • Collaboration with team and physicians

  • Utilization Management Nurse

  • DRG coding

  • MSO management

  • ACO membership management

  • Financial management

  • Operations management

  • Patient management

  • Chart auditing

  • Patient education

  • ICD-9 coding

  • CPT coding

  • HEDIS goals implementation

  • Infusion nursing

  • Triage nursing

  • Wound care nursing

  • Case Managment

Accomplishments

Improved surplus over 1 million-1.8 million per year for one practice yearly.

Certification

  • Licensed Practical Nurse (LPN), Florida Board of Nursing, #####
  • Certified Nursing Assistant (CNA), Florida Board of Nursing
  • BLS Certification for Healthcare Professionals, American Heart Association
  • Wound Care certified

Practicum Experience

Ocala, FL, 2019, Practicum for LPN Program

Timeline

Utlization Management Nurse - Aegis Medical Group
05.2021 - 09.2024
Unit Secretary, Techretary - The Villages Regional Hospital
01.2015 - 01.2017
Office Manager - South Lyon Medical Center
Resource Manager - Family to Family Connection
Hospital Practicum - Practicum for LPN Program,
College of Central Florida - Associate of Science, Registered Nursing 31 Credit Hours
Marion Technical College - Licensed Practical Nurse,

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Heather L. Boyd