Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Boyer

Etters,PA

Summary

Experienced with installation and alignment tasks essential to role. Utilizes attention to detail and problem-solving skills to ensure top-quality results. Knowledge of efficient work processes and teamwork fosters successful project completion.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Parts Changer

Dorman
02.2020 - Current
  • Operated and maintained production equipment to ensure efficient workflow.
  • Inspected products for quality assurance and adherence to specifications.
  • Collaborated with team members to optimize assembly line processes.
  • Trained and mentored team members on production processes and equipment usage.
  • Assisted in training new employees and implementing procedural changes.
  • Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.

Event Usher

Hershey
02.2020 - Current
  • Guided attendees to seating areas, ensuring smooth entry and compliance with venue policies.
  • Monitored crowd behavior, addressing concerns promptly to maintain safety and comfort.
  • Provided information to guests regarding event schedules and venue facilities.
  • Collaborated with team members to enhance guest experience through effective communication.
  • Trained new ushers on operational procedures and customer service protocols.
  • Coordinated with security personnel to manage crowd control during peak times effectively.
  • Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.

Retail Parts Professional

Advanced Auto Parts
06.2014 - 01.2020
  • Managed inventory control and maintained optimal stock levels for retail parts.
  • Provided expert product knowledge to assist customers in selecting appropriate parts.
  • Oversaw daily operations, ensuring compliance with safety standards and procedures.
  • Trained junior staff on customer service techniques and product handling best practices.
  • Conducted regular audits of inventory accuracy, identifying discrepancies for resolution.
  • Increased sales through effective merchandising displays and cross-selling techniques.
  • Collaborated with team members to maintain a clean, organized, and efficient retail environment.

Front End Supervisor

Michaels Arts and Crafts
08.2006 - 02.2017
  • Assisted in training new team members on operational procedures and safety protocols.
  • Supported daily operations by maintaining cleanliness and organization of the work area.
  • Learned to operate essential tools and equipment for effective task execution.
  • Adapted quickly to changes in workflow, ensuring efficient service delivery.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 9 checkout stations to verify adequate cash supply.

Education

High School Diploma -

Muhlenberg High School
Laureldale, PA
06.1995

Skills

  • Team member development
  • Teamwork
  • Attentive to detail
  • Customer service
  • Electrical systems
  • Soldering

Certification

  • IPC-A-610 certification Training - 2021-2027
  • Associate Technician class September 2022

Timeline

Parts Changer

Dorman
02.2020 - Current

Event Usher

Hershey
02.2020 - Current

Retail Parts Professional

Advanced Auto Parts
06.2014 - 01.2020

Front End Supervisor

Michaels Arts and Crafts
08.2006 - 02.2017

High School Diploma -

Muhlenberg High School

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