Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Heather Boyett

Heather Boyett

Customer Engagement / Event Planner
San Antonio,TX

Summary

Results-oriented experienced event planner with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful and memorable events. Never forgets to bring the fun!

Overview

27
27
years of professional experience

Work History

CUSTOMER & MARKET ENGAGEMENT

THE BOEING COMPANY
06.2016 - Current
  • Plans and coordinates multiple complex customer visits, meetings, product demonstrations, and special events utilizing extensive knowledge of U.S. and foreign government regulations, international cultures and customs, company policies and procedures based on strategic business objectives. Also provides planning and coordination of logistics at international air shows.
  • Manages event planning meetings and communications with business development/marketing/sales. Anticipates requirements and makes recommendations (e.g., date, geographic location, venue, participants/products and budget). Organizes and manages a multi-disciplined team (e.g., facilities, marketing/communications, graphics, security and transportation, etc.) to implement the plan. Continuously collect, integrate and proactively disseminate information to all stakeholders to ensure adherence to the plan. Increased exposure to and support of senior executives to include briefings, sharing the plan and develop the executive event schedule. Based on customer requirements (e.g., budget, group size, format, site accessibility, aesthetics and A/V requirements, etc.), research and evaluate potential venues (including site inspections) and make recommendations of preferred venue or site to customer. Strengthens internal and external customer and supplier network. Provides direction to others for successful completion of tasks.
  • Implements logistics for complex and/or highly visible visits/events in accordance with company policies and procedures, branding compliance, business courtesies, protocol and U.S. and foreign government guidelines. Applies extensive knowledge of customer's customs and cultures in all aspects of the visit/event, provides sound advice and recommendations and takes action.
  • Manages the team in administering the agreed to plan and all logistical aspects of the visit/event. Provides on-site management of resources for visit/event. Facilitates process improvements based on in-depth analysis of feedback. Provides guidance to the work group on process improvement matters.

OWNER / WEDDING PLANNER / COORDINATOR

WEDDINGS WITH MOXIE
03.2015 - 06.2016
  • Started my own business in the wedding planning / coordination industry. Brought the vision of brides and grooms to life by planning, organizing and overseeing all aspects of the wedding ceremony and reception. Ensured that the preparation, as well as the execution, of the wedding day goes smoothly and that the newlyweds are satisfied with the results.
  • Worked with clients to create the master plan, including budgets, checklists and schedules – from the wedding date and venue to the seating arrangements at the reception – to make that vision a reality. Ensured that all contracts are in order and that all parties involved are meeting their contractual obligations.

GROUP / EVENT COORDINATOR / FRONT DESK

HAVEN RIVER INN
03.2015 - 06.2016
  • A bed and breakfast with lodging for up to 50 people. Worked with all groups to coordinate sleeping rooms/rooming lists, catering, event setup and activities. Also, acted as onsite wedding coordinator. Directed staff during events with regards to all event details and logistics. Also covered the front desk one day a week taking reservations, guest check-in, and coordination of housekeeping.

PART-TIME TASTING ROOM ASSOCIATE

SINGING WATER VINEYARDS
08.2012 - 12.2013
  • Promoted and sold wines and merchandise by conducting wine tastings and creating a memorable experience in order to create repeat customers and increase wine club membership.

EXECUTIVE OFFICE ADMINISTRATOR

THE BOEING COMPANY
11.1998 - 01.2008
  • Performed the following tasks for managers on the executive payroll: Coordinated and processed domestic and international business travel arrangements, monitored designated business traveler's logistics, generated expense reports and assisted in reconciling corporate credit card charges to ensure timely and accurate reimbursement and verify payments to corporate credit cards. Collected and compiled data to provide visibility of status for traveler's review and/or signature. Created, edited and maintained electronic and written communication. Tracked and maintained information relative to department and business operations. Verbally communicated a wide variety of information to multiple audiences. Processed incoming and outgoing communication and correspondence to ensure proper dissemination of information. Prioritized and scheduled management-level employee time and availability for efficient use of time. Tracked and maintained designated conference room schedules for availability and efficient use of resources. Coordinates with the appropriate focal(s) to support the acquisition and maintenance of resources. Ordered and maintained office supplies. Planned and implemented logistics for executive level internal and external events. Provides guidance for less experienced employees. Works under limited supervision.

Education

Certified Meeting Planner -

MPI
San Antonio, TX
01.2017

Certificate - Travel Course

Rockford Business College
Rockford, Illinois
01.1994

Diploma - undefined

Durand H.S.
Durand, Illinois
06.1993

Skills

  • Leadership
  • Customer-focused
  • Project Management
  • Adaptability/Flexible
  • Highly effective communication
  • Detail-oriented
  • Self-starter
  • Team player
  • Positive attitude

Accomplishments

  • CUSTOMER ENGAGEMENT LEAD FOR HIGH-LEVEL CUSTOMER, EXECUTIVE AND CONGRESSIONAL VISITS TO INCLUDE:
  • MAYOR OF SAN ANTONIO
  • GOVERNOR OF STATE OF TEXAS
  • U.S. SENATOR JOHN CORNYN
  • SECRETARY OF THE U.S. AIR FORCE
  • UNDER SECRETARY OF DEFENSE, ACQUISITION AND SUSTAINMENT
  • NUMEROUS U.S. AIR FORCE GENERALS (1-, 2-, 3-, 4- STAR)
  • U.S. NAVY ADMIRAL, CHIEF OF NAVAL OPERATIONS
  • BOEING CEO SITE VISITS
  • CUSTOMER ENGAGEMENT LEAD FOR LARGE COMPLEX EVENTS TO INCLUDE:
  • MULTIPLE U.S. EXECUTIVE FLEET AIRCRAFT INDUCTION AND DELIVERY CEREMONIES
  • BOEING OKLAHOMA CITY RIBBONCUTTING AND GROUNDBREAKING CEREMONIES
  • F/A-18 AIRCRAFT INDUCTION CEREMONY
  • BOEING JACKSONVILLE NEW HANGAR GROUNDBREAKING CEREMONY
  • BOEING JACKSONVILLE 20 YEAR ANNIVERSARY CELEBRATION
  • QF-16 INDUCTION CEREMONY

Timeline

CUSTOMER & MARKET ENGAGEMENT

THE BOEING COMPANY
06.2016 - Current

OWNER / WEDDING PLANNER / COORDINATOR

WEDDINGS WITH MOXIE
03.2015 - 06.2016

GROUP / EVENT COORDINATOR / FRONT DESK

HAVEN RIVER INN
03.2015 - 06.2016

PART-TIME TASTING ROOM ASSOCIATE

SINGING WATER VINEYARDS
08.2012 - 12.2013

EXECUTIVE OFFICE ADMINISTRATOR

THE BOEING COMPANY
11.1998 - 01.2008

Certificate - Travel Course

Rockford Business College

Diploma - undefined

Durand H.S.

Certified Meeting Planner -

MPI

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