Heather Boykin

• Achieve a clean and safe environment by thoroughly maintaining all areas, including restrooms, offices, and common spaces.
• Ensure timely completion of tasks through efficient scheduling and prioritization of duties based on facility needs.
• Coordinate when necessary for special events setup and cleanup requirements for seamless execution.
• Demonstrate flexibility in adjusting schedule to accommodate unexpected changes or additional cleaning requests when needed.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Promote building security by checking and/or locking doors.

• Established trust with customers by maintaining confidentiality and protecting sensitive financial information.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Resolved customer issues promptly.
• Processed loan payments.
• Managed high-volume transactions and maintained attention to detail, ensuring best customer experience.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Counted and packaged currency and coins.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Audited fellow teller currency to contribute to dual-control procedures.
• Removed mutilated currency from circulation.
• Maintained friendly and professional customer interactions.
• Counted, verified and handled bank deposits and armored car transactions.
• Referred customers to other banking departments for specialized services.

• Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
• Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
• Contributed to a welcoming environment by maintaining clean and organized common areas such as foyer, teachers lounge etc..
• Maintained a positive and professional demeanor while interacting with teachers, students and parents, promoting a respectful work environment.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards.
• Checked in and stocked inventory throughout facility.
• Identified repair needs and major maintenance concerns, and escalated issues to management.

Same as previously listed

• Boosted loan processing efficiency by streamlining documentation and application procedures.
• Enhanced client satisfaction through timely communication and addressing concerns related to commercial loans.
• Managed a diverse portfolio of commercial loans, maintaining organized records and ensuring compliance with regulatory requirements.
• Contributed to increased customer retention rates by providing exceptional service throughout the entire loan process from application to closing.
• Ensured prompt resolution of client inquiries relating to account balances, loan status updates, and other matters.
• Communicated with customers daily to request information and complete paperwork.
• Monitored key dates to obtain information by deadlines.
• Assembled important paperwork and disclosures for borrower.
• Supported loan officers with administrative assistance.
• Answered inquiries and provided superior customer service to clients.
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Initiated wire transfers
• Prepared Letters of Credit
• Worked and communicated well with all departments: Consumer, Trust, Mortgage and Financial Planning

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Managed filing system, entered data and completed other clerical tasks.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Assisted with dispatching calls to truck drivers.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Assisted coworkers and staff members with special tasks on daily basis.
• Processed and mailed A/R invoicing.
• Collected and did A/R deposits to the bank daily.
• Collected drivers daily log sheets.