Heather Bracken
Prescott,US
Summary
Experienced Leasing and Marketing Associate with 8+ years of expertise in communication, outreach marketing, and resident retention. Skilled at implementing innovative marketing strategies and improving customer service to build strong relationships and increase resident satisfaction. Dedicated to using problem-solving skills to drive company revenue and enhance tenant retention rates.
Overview
12
12
years of professional experience
Work History
Leasing Professional
Stellar Residential
04.2022 - 07.2023
- Conducted property tours for prospective residents.
- Ensure accuracy and completeness of resident records.
- Executed credit evaluations and prepared lease documents.
- Developed and implemented cost-effective resident programs to strengthen community. satisfaction.
- Developed local business partnerships via strategic outreach marketing.
- Focused on maintaining positive relationships to boost resident satisfaction.
Leasing Professional
Mark Taylor Property Management
04.2016 - 07.2017
- Conducted property tours for prospective residents.
- Ensure accuracy and completeness of resident records.
- Executed credit evaluations and prepared lease documents.
- Developed and implemented cost-effective resident programs to strengthen community satisfaction.
- Developed local business partnerships via strategic outreach marketing.
- Focused on maintaining positive relationships to boost resident retention.
Leasing Professional/Leasing Trainer and Mentor
Lincoln Property Company
07.2014 - 03.2016
- Developed new staff through training and mentoring to improve efficiency.
- Cultivated and sustained relationships to expand resident satisfaction.
- Conducted property tours for prospective residents.
- Ensure accuracy and completeness of resident records.
- Executed credit evaluations and prepared lease documents.
- Developed and implemented cost-effective resident programs to strengthen community satisfaction.
- Developed local business partnerships via strategic outreach marketing.
- Focused on maintaining positive relationships to boost resident retention.
Leasing Professional
Alliance Residential
11.2011 - 07.2014
- Conducted property tours for prospective residents.
- Ensure accuracy and completeness of resident records.
- Executed credit evaluations and prepared lease documents.
- Developed and implemented cost-effective resident programs to strengthen community satisfaction.
- Developed local business partnerships via strategic outreach marketing.
- Focused on maintaining positive relationships to boost resident retention.
Education
Diploma - undefined
Horizon High School at Phoenix
Skills
- Leasing Experienced
- Resident Retention Experienced
- Outreach Marketing Experienced
- Relationship Building Experience
- Communication Experience
- Problem Solving Experience
- Detail Oriented Experience
- Marketing Experience
Training
- Jan 2023 crime Free - Multi Family Housing Phoenix Police Department
- 2025 Leadership training Lincoln property
Timeline
Leasing Professional
Stellar Residential
04.2022 - 07.2023
Leasing Professional
Mark Taylor Property Management
04.2016 - 07.2017
Leasing Professional/Leasing Trainer and Mentor
Lincoln Property Company
07.2014 - 03.2016
Leasing Professional
Alliance Residential
11.2011 - 07.2014
Diploma - undefined
Horizon High School at Phoenix
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