Heather Braden
Texarkana,AR
Summary
Accomplished Administrative Assistant with a proven track record at Christus St. Michael Health System, excelling in complex problem-solving and Microsoft Office Suite. Expert in managing sensitive materials and providing top-notch clerical support, demonstrating exceptional organizational and computer skills. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Christus St. Michael Health System
Texarkana, TX
11.1999 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Texarkana College
Texarkana, TX05-1998
Skills
- Appointment Scheduling
- Records retrieval
- Minute Taking
- Letter preparation
- Check processing
- Spreadsheet Management
- Scheduling
- Filing
- Calendar Management
- Clerical Support
- Reception oversight
- Complex Problem-Solving
- Sensitive material handling
- Billing and coding
- Document retrieval
- Patient Scheduling
- Computer Skills
- Microsoft Office Suite
Accomplishments
I am a member of The National Society of Leadership and Success.
Timeline
Administrative Assistant
Christus St. Michael Health System
11.1999 - Current
High School Diploma -
Texarkana College
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