Heather Bradley
Customer Service
Nashville,TN
Summary
Experienced in customer service roles, I bring skills that bridge relationships with companies and the communities they serve. My passion for people and meeting their needs builds understanding and care while connecting them with the appropriate services. I have volunteered with an array of people and enhanced my customer service skills both in and out of an office. As a quick learner, I value being empowered to work independently as well as collaborating within a team.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Interpreter Scheduler
Bridges For The Deaf And Hard Of Hearing
Nashville, TN
02.2022 - Current
- Formed new partnerships with vendors to build a broader network of providers within the community.
- Replied to all emails in less than 4 hours to put us in front of our competitors.
- Answered a 5 line phone system, often as the sole hearing person in the office as well as the video phone.
- Prioritized incoming requests over the phone, through emails, from the online portal, and through our database while maintaining accuracy and looking for errors in the system.
- Worked as a puzzle master in moving interpreters around to fill jobs to maximize our resources and save our vendor's money.
- Advocated for the client's ADA rights with new and existing vendors.
- Expanded my knowledge and skills by taking workshops in interpreting and to better understand the clients we serve.
Crew Member
Trader Joe's
Nashville, TN
08.2014 - Current
- Provide excellent customer service with zero customer complaints
- Communicate with Deaf and Hard of Hearing customers to ensure store accessibility
- Provide informative answers and suggest alternatives to product shortages
- Communicate high priority tasks to Product Team Lead
- Train new employees by demonstrating tasks and coaching during daily activities
Interpreter Coordinator
LATN Inc.
Atlanta, GA
05.2014 - 08.2014
- Matched incoming assignments with appropriately skilled interpreters for 140 languages without missing deadlines
- Answered all inbound email and phone interpreting requests for contracted hospitals and businesses in Atlanta and surrounding areas
- Coordinated with team to prioritize requests and problem-solved filling difficult assignments with limited interpreter availability
Sign Language Interpreter
Contracted
Nashville, TN
01.2013 - 01.2014
- Nashville State Community College
- Christ Church Nashville
- Brentwood United Methodist Church
- Target Corporation
Sales Floor Team Member, Cashier, & Fitting Room Operator
Target Corporation
Nashville, TN
01.2012 - 01.2013
- Directed high-volume incoming calls on multi-line phone system while managing fitting rooms
- Cooperated with team members to successfully meet daily closing goals
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Education
Bachelor of Science - Family and Child Development
Liberty University
Lynchburg, VA 08.2005 - 05.2009
Skills
Team collaboration
undefinedVolunteer Experience
Intern; International Christian Centers for the Deaf; Rio Bravo, Mexico — Jan-March, 2009
- Worked with incoming and low-language level students to increase skills and vocabulary using games and play
- Trilingual interpreting- ASL, Spanish, and English
- Developed relationships with students and staff to open lines of communication in order to diffuse and problem-solve crisis situations
- Participated in Boys Town training to foster positive behavioral changes in students
Sign Language Tutor; Nashville, TN 2012-2013
- Tutored refugees in both ASL and English
- Researched terms in native language in order to translate them into English and Sign Language
Bridges Wellfest 2012; Nashville, TN 2012
Volunteer; Con Mis Manos (via Gate Communications); Matamoros, Mexico, 2019
- Aided staff in day-to-day operations to provide reprieve and education
- Developed relationships with students to model desirable future outcomes
- Collaborated on academic content for school curriculum
- Assisted in state-wide training for working with the Deaf and Hard of Hearing in the community
References
Connie Simmons
Interpreting Coach, ASL Guides
615.430.2726/ csnashstate@gmail.com
Heather Slighter
Educational Interpreter
615.243.2113/ mesign4u@gmail.com
Timeline
Interpreter Scheduler
Bridges For The Deaf And Hard Of Hearing
02.2022 - Current
Crew Member
Trader Joe's
08.2014 - Current
Interpreter Coordinator
LATN Inc.
05.2014 - 08.2014
Sign Language Interpreter
Contracted
01.2013 - 01.2014
Sales Floor Team Member, Cashier, & Fitting Room Operator
Target Corporation
01.2012 - 01.2013
Bachelor of Science - Family and Child Development
Liberty University
08.2005 - 05.2009
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