Heather Brady

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to learn and ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking for a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Lead Solutions Professional, 07/2015, Current, SEFCU, 700 Patroon Creek, Albany, NY, Mobile manage and supervise to be able to provide "on the spot" coaching and support to call center representatives., Evaluate progress of representatives and report this progress to the appropriate Team Leader in both written and oral form., Live monitor and review incoming calls between representatives and members to be able to effectively resolve a situation or provide appropriate coaching for future interactions., Respond to and complete daily service requests and emails regarding member inquiries., Research member accounts and perform appropriate account maintenance to determine the most effective and efficient resolution for the member., Strive to continuously provide extraordinary member service with all interactions., Develop and maintain a positive atmosphere for all representatives.
• Member Specialist, 05/2013, 07/2015, SEFCU, One Commerce Plaza, Albany, NY, Execute member transactions, including deposits, withdrawals, checks, money orders, savings bonds, loan payments, open/close accounts, open/redeem certificates, etc., Daily Cash and Check reconciliation, Consistently looked for opportunities to provide exceptional member service and enhance the overall face-to-face member experience., Seeked opportunities to further assist the member with appropriate sales and products., Mentored two new SEFCU employees on the cash line., Provided daily coaching and support to co-workers to help them succeed., Use of education background has been a valuable asset in order to support the diversity of learners., Experience in constructing learning aids for mentoring of new employees.
• Waitress, 05/2012, 08/2015, Alexis Diner, North Greenbush, NY, Took orders, served food, beverages and dessert to customers in dining establishment., Periodically checked back to ensure exceptional hospitality and customer satisfaction as well as taking the necessary action to correct any problems., Maintained a positive working relationship with management and co-workers in order to ensure a positive work atmosphere., Established and retained customer relations with repeat patrons.
• Waitress, 04/2010, 06/2012, Friendly's, East Greenbush, NY, Took orders, served food, beverages and dessert to customers in dining establishment., Periodically checked back to ensure exceptional hospitality and customer satisfaction as well as taking the necessary action to correct any problems., Maintained a positive working relationship with management and co-workers in order to ensure a positive work atmosphere., Established and retained customer relations with repeat patrons.