Heather Brady
North Walpole,NH
Summary
Focused in office management operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization. Focus on customer service with production goals. Enjoys learning.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Office Manager - Treatment Coordinator
Springfield Orthodontics
09.2015 - Current
- Responsible for presenting treatment plans
- Responsible for employee onboarding, training and development. Employee care and support.
- Implement financial contracts.
- Completing all forms required by law legal compliance.
- Employee payroll.
- Continuously move daily tasks forward to completion with patience kindness, and professionalism high standards.
- Maintained patient data with required regulatory chart documents, personal information, and treatment consultation documentation.
- Achieve revenue goals with successful management of accounts receivables, operations expenses.
- Prepare reports, profit and loss, accounts receivable, accounts payable. Prepare bank deposits, post daily revenues.
- Reduced costs with meticulous budget monitoring with the use of Quick Books bill paying and expense tracking.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamline office operations and systems and organizational strategies.
- Organizing continue education, staff meetings and lucheons.
Orthodontic Dental Assistant
Keene Orthodontic Specialists
01.1998 - 09.2015
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Ordering supplies and inventory records
Education
Art And Communication
Keene State College
Keene, NHHigh school diploma -
Bellows Falls Union
Bellows Falls, VT1988
Skills
- Office Management
- Team Building and Supervision
- Production Goals
- Recruitment and Hiring
- Customer Care Service
- Staff Development and Training
- Regulatory Compliance
- Multitasking and Prioritization
- OHSA Implementing Maintaining EHS
- License renewals
Certification
- Licensed TDA Dental Asst. VT. with radiology privileges
- DANB Certified radiology NH
- Certified BLS/CPR September 19th, 2025
- Financial Planning ACH Office Management Payroll Training - 2011
Timeline
Office Manager - Treatment Coordinator
Springfield Orthodontics
09.2015 - Current
Orthodontic Dental Assistant
Keene Orthodontic Specialists
01.1998 - 09.2015
Art And Communication
Keene State College
High school diploma -
Bellows Falls Union
References
Lisa Czwakiel: cell phone (802) 356-4454 em: lisac802@gmail.com
Human Resource Asst. Springfield Orthodontics
Kelly Wright : (802) 852-8241 em: mkwright.sheep@gmail.com
Lead Scheduling Coordinator
Reine Richburg: cell phone (802) 376-6079
Customer Care Representative L.A. Burdicks
Reine recommended L.A. Burdicks and this opportunity.
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