Heather Branch, RDH
Noblesville,IN
Summary
Organized and dependable professional successful at effectively managing a variety of priorities with a positive attitude. Results focused, exceptional at relationship building, and committed to achieving business and individual goals.
Overview
21
21
years of professional experience
Work History
Dental Hygienist
Dr. Tim Adams, DDS, D.ACSDD
09.2015 - Current
- Improved patient oral health by conducting thorough dental cleanings and providing personalized home care instructions.
- Enhanced patient experience by building rapport, addressing concerns, and explaining procedures in a professional and personalized manner.
- Utilized advanced digital radiography techniques to capture high-quality images for diagnostic purposes.
- Provided exceptional patient care by establishing rapport and addressing anxieties or concerns.
- Maintained up-to-date patient records, including medical histories and treatment plans, to facilitate accurate diagnoses and tailored treatments.
- Collaborated with the dental team to develop comprehensive treatment plans for patients with complex conditions.
- Managed inventory of dental supplies and equipment, reducing costs through strategic purchasing decisions.
- Coordinated with supply vendors to facilitate education, new technique, and presentation opportunities.
- Educated patients on proper oral hygiene techniques for optimal dental health and prevention of future issues.
Dental Hygienist
McCordsville Family Dentistry
06.2014 - 08.2015
- Dental Hygiene activities and responsibilities as described above.
Account Sales Executive
Daily Journal
01.2005 - 08.2007
- Generated over $500,000 in sales annually.
- Developed partnerships with local businesses through prospecting and account management.
- Managed strict project deadlines on a daily and weekly basis.
- Enhanced client satisfaction by providing personalized solutions and support for their business needs.
- Expanded market share by identifying new opportunities and targeting untapped markets.
Dental Assistant/Front Office Assistant
Dr. John Miller, DDS
07.2004 - 01.2005
- Politely managed reception and office responsibilities.
- Scheduling for patient appointments and office coverage.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Customer Retention Manager
Brandon Ford
08.2002 - 12.2003
- Boosted customer retention rates by implementing targeted strategies and personalized outreach efforts.
- Developed customer loyalty programs for increased satisfaction and repeat business.
- Analyzed customer data to identify trends and develop targeted retention campaigns.
Education
Associate of Science - Dental Hygiene
Ivy Tech Community College of Indiana,
Anderson, INChiropractic (Pre-Chiropractic)
Indiana University
Bloomington, INSkills
- Dental Prophylaxis
- Dental Charting
- Patient Education
- Dental Radiography
- Anesthetic Administration
- Dental Disease Management
- Preventive Oral Health Education
- Patient/Client Relationship Building
- Goal Setting
- Problem Solving
- Strategic Prospecting
- Networking Abilities
- Team Collaboration
- Effective Communication
- Time Management
- Customer Retention
- Customer Acquisition
- Account Management
- Product Knowledge
- Sales Promotions
Timeline
Dental Hygienist
Dr. Tim Adams, DDS, D.ACSDD
09.2015 - Current
Dental Hygienist
McCordsville Family Dentistry
06.2014 - 08.2015
Account Sales Executive
Daily Journal
01.2005 - 08.2007
Dental Assistant/Front Office Assistant
Dr. John Miller, DDS
07.2004 - 01.2005
Customer Retention Manager
Brandon Ford
08.2002 - 12.2003
Associate of Science - Dental Hygiene
Ivy Tech Community College of Indiana,
Chiropractic (Pre-Chiropractic)
Indiana University
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