Heather Brasuell
Salida,CO
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Special Orders, Sales
Poncha Lumber
09.2020 - Current
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Manager of Operations
Las Vegas Choppers
06.2009 - 01.2015
- Partnered with vendors and suppliers to effectively manage and budget.
- Devised processes to boost long-term business success and increase profit levels..
- Generated and developed leads, using different techniques, networking to acquire new clients.
- I open and close office, handle large transactions and manage inventory, placed orders for retail and parts
- Handled the service department , writing up service orders, making sure bikes were done in a timley manner
- Rented products to customers while teaching customer about the product.
- Took orders for new custom build motorcyles
- Complete any project assigned by owners
- Handled collections , AP and AR
Administrative Assistant /Appointment Scheduling Specialist
Kinetico Quality Water
08.2008 - 10.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Handled 6 home depot store displays aswell as after hours calls handling appts for sales teams
- Tracked sales numbers and leads and handled sales paperwrok to insure sale went thru appropriately
Education
High School Diploma -
Northside High School
Fort Smith, ARNo Degree - Marketing Management And Research
Carl Albert State College
Poteau, OKSkills
- VIP Services
- Contractual Obligations
- Sales Records Management
- Customer Trend Analysis
- Shipping and Receiving Oversight
- Customer Complaint Resolution
- Fee Collection
- Vendor Negotiations
- Delivery Schedules
- Customer Rapport
- Administrative Support
- Sales Targeting
- Restaurant Operation
Timeline
Special Orders, Sales
Poncha Lumber
09.2020 - Current
Manager of Operations
Las Vegas Choppers
06.2009 - 01.2015
Administrative Assistant /Appointment Scheduling Specialist
Kinetico Quality Water
08.2008 - 10.2010
High School Diploma -
Northside High School
No Degree - Marketing Management And Research
Carl Albert State College
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