HEATHER BREED
Houston,TX
Summary
With a strong passion for delivering exceptional customer service, I possess extensive knowledge in sales, account management, and training. Notably, I effectively handled the requirements of six of the top ten customers within my division at the world's largest oilfield services company.
Overview
32
32
years of professional experience
1
1
Certification
Work History
International Customer Service Specialist
DynaDrill (division of Schlumberger)
05.2010 - 05.2020
- Provide weekly backlogs to all accounts I manage
- Take orders & enter into our ERP system to assure completion
- Work with accounting to set up new customers & resolve customer issues
- Create quotes for all types of drilling tools
- Answer calls and emails from customers whenever they come in no matter the time or day
- Answer questions concerning our processes & procedures from all intercompany departments as well as customers.
DAWN (Drug Abuse Warning Network) reporter
Westat
10.2007 - 05.2010
- Compiled cases of ER visits caused by both legal and illegal drug use
- Reported cases remotely to the Substance Abuse Mental Health Asscociation (federal government) Worked with all ER staff to provide safe & confidential reports.
Float Nurse
Memorial Healthcare System
11.1995 - 07.1997
- Worked as a nurse in all areas of the hospitals but primarily ER & CCU units
- I filled in for nurses that called in sick, were on vacation or there was a shortage
- Highly adaptable & organized with extensive critical care experience so I could fit in anywhere on the healthcare team.
Cardiac Care & ER nurse
West Houston Medical Center
03.1993 - 10.1995
- Worked on a telemetry unit taking care of patients with cardiac issues or after cardiac surgery
- I also worked as a float nurse for ICU or the ER.
Med-Surg Nurse then Critical care nurse
Gulf Coast Medical Center
08.1992 - 10.1994
- Worked on a general Medical Surgical unit taking care of patients with all types of diseases and injuries
- Continued training to become a CCN & then started working as an ICU nurse.
Peer educator/counselor
Teen Challenge
06.1988 - 06.1991
- Worked as a drug and alcohol abuse prevention peer counselor in public schools across the Southwest
- Answered crisis phone lines & business phone lines 20+ hr/week
- Wrote short plays concerning drug & alcohol abuse
- Performed short plays concerning drug & alcohol abuse
- Worked as a camp counselor for ages 10 -18
Education
Continuing Education, Lean Manufacturing - Kanban And 5S Processes
Schlumberger
Online Courses01.2014
Continuing Education - ACLS
Red Cross
Houston, TX03.1995
Licensed Vocational Nursing Certificate - Nursing
Wharton County junior College
Richmond, Texas06.1992
Skills
- Client communication expert
- Creating quotes and tracking the effectiveness of those quotes
- Supporting all sales staff
- Seasoned in conflict resolution
- Sharp problem solver
- Active listening skills
- Energetic work attitude
- Adaptive team player
- Data Entry
- Administrative Support
- Microsoft Office Suite
Certification
Red Cross CPR
Timeline
International Customer Service Specialist
DynaDrill (division of Schlumberger)
05.2010 - 05.2020
DAWN (Drug Abuse Warning Network) reporter
Westat
10.2007 - 05.2010
Float Nurse
Memorial Healthcare System
11.1995 - 07.1997
Cardiac Care & ER nurse
West Houston Medical Center
03.1993 - 10.1995
Med-Surg Nurse then Critical care nurse
Gulf Coast Medical Center
08.1992 - 10.1994
Peer educator/counselor
Teen Challenge
06.1988 - 06.1991
Continuing Education, Lean Manufacturing - Kanban And 5S Processes
Schlumberger
Continuing Education - ACLS
Red Cross
Licensed Vocational Nursing Certificate - Nursing
Wharton County junior College