Heather Brinker
Muldrow
Summary
Air Force and Air National Guard Veteran with expertise in Accounts Receivable, Purchasing, and Customer Service. Proven track record of exceeding customer service goals and managing billing processes efficiently. Certified QuickBooks Online User with strong attention to detail and a commitment to excellence in all tasks.
Overview
26
26
years of professional experience
Work History
Accounts Receivable/Billing
Morris Sheet Metal
Fort Wayne
09.2023 - 04.2025
- Review, price and charge material to jobs.
- Request and review tax exemption certificates as needed.
- Run job cost and labor reports for jobs ready to invoice.
- Update job and cost spreadsheets.
- Review job folders for completion.
- Create and email invoices to customers.
- Work with customers on cost discrepancies.
- Get job folders ready for close review.
- Review incoming invoices to keep the pricing book up to date.
Disabled
Social Security Adminstration
Churubusco
04.2022 - 09.2023
- Was diagnosed with Idiopathic Pulmonary Fibrosis and was on oxygen awaiting a double lung transplant.
- The transplant was received in July 2023, and I have been released by doctors to resume normal activity.
Scrap Buyer
SDI LaFarga Copperworks
New Haven
06.2021 - 04.2022
- Purchased scrap copper to be refined to make copper rod and wire.
- Maintained records of materials order and received for purchased copper.
- Located and developed new suppliers.
- Extracted data from Dynamics AX to track purchased and received material.
- Created originators to be turned into purchase orders by OmniSource data entry team.
- Updated buying guide based on copper comex.
Purchasing Agent
Morris Sheet Metal
Fort Wayne
04.2020 - 06.2021
- Obtained quotes from vendors and create purchase orders for stock and shop use using Foundation.
- Enter purchase orders and request submittals from vendors to ensure proper size and material for job.
- Review purchase requisitions from all departments to ensure optimal pricing, delivery and quality requirements.
- Work with suppliers to develop cost reduction, quality and delivery improvement plans.
- Track delivery of purchased materials daily to ensure on time delivery.
- Work closely with Accounts Payable to ensure timely payment to suppliers and resolve discrepancies.
- Verify with estimators and project managers that proper material was delivery to jobsite.
- Work with shop foreman to ensure items are received properly.
Buyer
Flint and Walling
Kendallville
10.2018 - 04.2020
- Prepared PO’s by verifying specs and price, obtaining recommendations from suppliers for substitute items.
- Used Syteline ERP system to order product based on current and future requirements.
- Expedited the supply of critical items and manage past due requirements.
- Kept all applicable departments informed of issues that may result in manufacturing disruption and stock outs.
- Worked with receiving personnel to verify receipt of items by comparing items received to items ordered, resolves shipment errors with suppliers.
- Maintained working Safety Stock, EOQ and lead times with current supply base.
- Maintained purchasing records, keeps information accessible and current.
- Increased inventory turns and to reduce on hand inventory by more than750k.
Distribution Manager
Hospital Laundry Service Linen
Fort Wayne
08.2017 - 07.2018
- Directly managed 13 employees in 5 Lutheran Network Hospitals via remote work and travel.
- Analyzed statistical data and product specs to determine present and future standards for each product line.
- Coordinated all customer delivery information and worked with delivery drivers on times to meet customer expectations.
- Established and maintained good customer relations and monitored inventory levels on a regular basis.
Supply Chain Analyst
Nestle Direct Store Delivery (DSD)
Fort Wayne
03.2010 - 08.2017
- Created/maintained transfer orders using SAP to satisfy Supply Chain demand at Distribution Center's (DC).
- Analyzed data to maintain service levels in DC markets at/above established targets by SKU class. 155 SKUs. Deployed from RDC and two outside storage locations to 16 DC’s, with 33 total lanes between RDC and DC.
- Oversaw orders to meet cubed out weight out targets established for shipping lane.
- Evaluated/planned inventory coverage at DC's and initiate re-deployment as necessary to minimize risk of scrap.
- Executed quarterly freshness evaluations and re-deployment as necessary.
- Reviewed sales/finished goods inventory data, and planned inventory levels to satisfy customer service target for product availability and that minimize production, transportation and warehousing costs.
Medical Material Craftsman (Medical Logistician)
Indiana and Michigan Air National Guard
Battle Creek
02.2006 - 09.2013
Warehouse Manager
United States Air Force, USAF
Wright Patterson AFB
01.2005 - 02.2006
Purchasing Manager
United States Air Force, USAF
Wright-Patterson AFB
01.2003 - 01.2005
Customer Sevice Manager
United States Air Force, USAF
Elmendorf AFB
01.1999 - 02.2003
Inventory Management
United States Air Force, USAF
Elmendorf AFB
01.2000 - 01.2001
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT07-2018
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Fort Wayne, IN05-2013
Skills
- Invoice creation and job costing
- Data analysis and management
- Tax compliance
- Customer relationship management
- Inventory management
- Spreadsheet proficiency
- Attention to detail
- Effective communication skills
- Problem solving and analytical thinking
- Time management
- Supplier negotiation and purchase order management
- Syteline, Foundation, SAP software proficiency
- Microsoft Office applications
- Written communication skills
- Remote office availability
- Dependable and responsible work ethic
- Good telephone etiquette
- Project management and cost analysis
Military Service
- Indiana and Michigan Air National Guard, Medical Material Craftsman, February 24, 2006 - September 22, 2013
- United States Air Force, Medical Material Craftsman, July 22, 1992 - February 23, 2006
Timeline
Accounts Receivable/Billing
Morris Sheet Metal
09.2023 - 04.2025
Disabled
Social Security Adminstration
04.2022 - 09.2023
Scrap Buyer
SDI LaFarga Copperworks
06.2021 - 04.2022
Purchasing Agent
Morris Sheet Metal
04.2020 - 06.2021
Buyer
Flint and Walling
10.2018 - 04.2020
Distribution Manager
Hospital Laundry Service Linen
08.2017 - 07.2018
Supply Chain Analyst
Nestle Direct Store Delivery (DSD)
03.2010 - 08.2017
Medical Material Craftsman (Medical Logistician)
Indiana and Michigan Air National Guard
02.2006 - 09.2013
Warehouse Manager
United States Air Force, USAF
01.2005 - 02.2006
Purchasing Manager
United States Air Force, USAF
01.2003 - 01.2005
Inventory Management
United States Air Force, USAF
01.2000 - 01.2001
Customer Sevice Manager
United States Air Force, USAF
01.1999 - 02.2003
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Similar Profiles
Carlos AltamiranoCarlos Altamirano
Field Technician Foreman and Project Manager at Baghouse & Industrial Sheet Metal Services INC.Field Technician Foreman and Project Manager at Baghouse & Industrial Sheet Metal Services INC.
Mark Garner IIMark Garner II
Welder at All Spec Sheet MetalWelder at All Spec Sheet Metal
Andrew WilhelmyAndrew Wilhelmy
Foreman at Smart Local 10 Sheet Metal WorkersForeman at Smart Local 10 Sheet Metal Workers
Stephen HildrethStephen Hildreth
Church Leader at Church Of Jesus Christ Of Latter Day SaintsChurch Leader at Church Of Jesus Christ Of Latter Day Saints
Andrea NofireAndrea Nofire
Manager of Operations at Advanced Awning ProductsManager of Operations at Advanced Awning Products