Heather Broadway
Summary
Recent graduate with foundational knowledge in Business Administration. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Health Unit Certified Nursing Assistant
Huntsville Hospital for Women and Children
03.2022 - Current
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Health Unit Certified Nursing Assistant
Huntsville Hospital for Women and Children
03.2016 - 01.2022
- Improved patient care by providing assistance with activities of daily living and personal hygiene tasks.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Ensured proper documentation of vital signs, intake/output levels, and other pertinent information for accurate patient records.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced instances of falls by proactively identifying potential hazards and implementing appropriate safety measures for at-risk patients.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Streamlined workflow within the health unit by keeping inventory stocked and organizing supplies for easy access during busy shifts.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Provided emotional support to patients and their families during difficult times, fostering a compassionate atmosphere within the health unit.
- Safeguarded patients' rights by treating all individuals with dignity and respect while maintaining confidentiality regarding personal information.
- Supported nursing staff during emergencies by taking swift action to provide necessary aid until medical professionals arrived onscene.
- Maintained strict adherence to infection control protocols through diligent handwashing, equipment sterilization, and proper disposal of waste materials.
- Completed required continuing education courses to stay up-to-date on best practices in nursing assistant care.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
Newborn Hearing Screener
Huntsville Hospital for Women and Children
04.2014 - 03.2015
- Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to the daily workflow of the hospital unit.
- Improved newborn hearing screening rates by implementing efficient testing procedures and proper documentation.
- Maintained accurate records of all newborns screened, ensuring compliance with state regulations and hospital policies.
- Trained new staff members on proper techniques for administering OAE and ABR tests, fostering a consistent standard of care across the team.
- Adhered to strict infection control protocols during screenings, ensuring the safety and well-being of all infants under my care.
- Assisted with daily administrative tasks such as filing, photocopying, and faxing to support overall office productivity.
- Supported parents in navigating the referral process for further evaluation when necessary, providing guidance and resources to facilitate seamless transitions of care.
- Promoted a positive environment during screenings by demonstrating patience, empathy, and professionalism while interacting with infants and their families.
Certified Nursing Assistant Progressive Surgery
Huntsville Hospital
09.2010 - 01.2014
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented patient information and care activities in electronic health record.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients with self-feeding and assisted feeding, based on individual needs
- .Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Transported patients between rooms and appointments or testing locations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Cashier
Sears
07.2009 - 09.2010
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Science - Business Administration with emphasis in Business Management
Faulkner University
Montgomery, Alabama12-2024
Associate of Science -
Calhoun Community College
Huntsville, Alabama05-2014
High School Diploma -
New Hope High School
New Hope, Alabama05-2009
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Adaptability
- Time management abilities
- Effective communication
- Eye for detail
- Positive attitude
- Multitasking
- Problem-solving abilities
- Customer service
- Reliability
Timeline
Health Unit Certified Nursing Assistant
Huntsville Hospital for Women and Children
03.2022 - Current
Health Unit Certified Nursing Assistant
Huntsville Hospital for Women and Children
03.2016 - 01.2022
Newborn Hearing Screener
Huntsville Hospital for Women and Children
04.2014 - 03.2015
Certified Nursing Assistant Progressive Surgery
Huntsville Hospital
09.2010 - 01.2014
Cashier
Sears
07.2009 - 09.2010
Bachelor of Science - Business Administration with emphasis in Business Management
Faulkner University
Associate of Science -
Calhoun Community College
High School Diploma -
New Hope High School
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