Heather Broady

• Presented monthly results of all marketing efforts at executive team meetings.
• Supervised creation of marketing materials and collateral.
• Resolved tenant complaints in a timely manner while maintaining positive relationships with clients.
• Prepared and submitted daily, weekly, and monthly and reports by deadlines.
• Checked rental eligibility by following company's verification process.
• Conducted informative and personalized tours, resulting in new leases.
• Used conflict resolution skills to quickly resolve issues among residents.
• Coordinated move-in and move-out processes for tenants including inspections, repairs, cleaning services.
• Utilized various software programs such as Microsoft Office Suite or Yardi Voyager for data entry purposes .
• Prepared lease paperwork and obtained signatures and first payments from new residents.

• Updated facility schedule and related records.
• Maintained records of activities and analyzed feedback from participants.
• Coordinated calendars, shifts and activity schedules with staff.
• Attended seminars and workshops related to best practices in activity coordination.
• Administered first-aid and offered emergency assistance to injured or ill participants.
• Planned special events for holidays, birthdays, and other occasions.
• Trained and managed assistants and delegated tasks for staff members.
• Facilitated discussion groups that focused on current topics relevant to seniors.
• Coordinated with vendors for supplies needed for activities.
• Operated and explained proper use of mechanical equipment to employees.
• Talked to coworkers using computers, radios and other electronic devices.
• Interacted with patients and families by addressing questions and concerns.
• Organized special trips for residents and accompanied groups throughout each excursion.
• Organized services such as transportation, event security and catering.
• Ensured safety protocols were followed during all activities.

• Developed individualized programs for each resident based on their interests and abilities.
• Completed and maintained time and attendance forms and inventory lists.
• Facilitated group discussions around current events or other relevant topics.
• Created weekly newsletters about upcoming events and activities for distribution to staff and residents.
• Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
• Kept activities spaces organized, clean and tidy.
• Planned, organized, facilitated and promoted diverse recreational programs.
• Organized special trips for residents and accompanied groups throughout each excursion.

Lived in a home with the patient for 4 days on and 8 days off.

Provided all meals and entertainment to make the patient's last days meaningful.

• Facilitated activities of daily living, personal hygiene management, and feeding.
• Provided emotional support to family members during difficult times.

• Planned and published calendar of events for facility.
• Monitored budget allocations related to programming expenses.
• Organized services such as transportation, event security and catering.
• Analyzed customer feedback to identify areas for improvement in services offered.
• Trained and managed assistants and delegated tasks for staff members.
• Updated facility schedule and related records.
• Tracked resident demographics and preferences in order to develop enjoyable activities plans.
• Researched new ideas for activities based on interests expressed by residents.
• Scheduled meetings with volunteers from community organizations who provided assistance with programming.