Summary
Overview
Work History
Education
Skills
Timeline
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Heather Brock

Toccoa,GA

Summary

Flexible and organized professional with over 10 years experience of the restaurant and service industry. Highly motivated with desire to take on new challenges. Comfortable taking responsibility for everything from back house operations to dining room performance. Possess specialized skills in staff training, inventory management, and customer service excellence. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Certified Trainer/Bartender

Longhorn Steakhouse
Lavonia, GA
01.2021 - Current
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Assisted in setting up the bar for service shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Effectively multitasked within fast-paced environment.

General Manager

Junior's Bar & Grill
Toccoa, GA
01.2020 - 01.2021
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Conducted weekly team meetings to discuss performance issues and provide feedback.
  • Assisted with kitchen preparation during peak times as needed.

Bar Manager

JPeters Bar & Grill
Lavonia, GA
12.2017 - 01.2020
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Prepared cocktails from bar recipes and served wine, liquor, draft and bottled beer.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

General Manager

M&J's Home Cooking
Toccoa, GA
06.2011 - 07.2018
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Assisted with kitchen preparation during peak times as needed.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

High School Diploma -

Stephens County Highschool
Toccoa, GA
01-1995

Skills

  • Restaurant operations management
  • Training and coaching
  • Schedule Coordination
  • Stable work history
  • Customer service best practices
  • Food Service Background

Timeline

Certified Trainer/Bartender

Longhorn Steakhouse
01.2021 - Current

General Manager

Junior's Bar & Grill
01.2020 - 01.2021

Bar Manager

JPeters Bar & Grill
12.2017 - 01.2020

General Manager

M&J's Home Cooking
06.2011 - 07.2018

High School Diploma -

Stephens County Highschool

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