Heather Broderick
Osceola,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Business Owner
Spider Lake resort
03.2018 - 08.2022
- Managed upkeep to 9 cabins for weekly turn-around, in charge of all inventories, apparel, reservations and cleaning crew,
- Established strong customer relationships through excellent communication and attentive service.
- Developed and implemented operational strategies to enhance guest satisfaction and retention.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Office Administrator
WTGL Good Life 45
01.2016 - 12.2016
- Coordinated office operations to enhance workflow efficiency and reduce delays.
- Managed scheduling and maintained calendars for multiple executives, ensuring optimal time management.
- Implemented filing systems that improved document retrieval speed and organization.
- Facilitated communication between departments to support collaborative projects and initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Accounts Receivable Clerk
Full Sail University
01.2012 - 01.2016
- Managed accounts receivable processes, ensuring accurate invoicing and timely collections.
- Reconciled customer accounts, resolving discrepancies to maintain financial accuracy.
- Streamlined billing procedures, enhancing efficiency in payment processing workflows.
- Collaborated with cross-functional teams to resolve payment issues and improve service delivery.
- Established strong relationships with clients, promoting transparent communication regarding account statuses and payment terms.
Education
Bachelor of Arts - Business
Rasmussen University
Bloomington, MN09-2014
Skills
- Teamwork
- Creative
- Communication
- Patient
- Organized
- Adaptability
- Motivated
- Customer service
- Attention to detail
- Driven and determined
Timeline
Business Owner
Spider Lake resort
03.2018 - 08.2022
Office Administrator
WTGL Good Life 45
01.2016 - 12.2016
Accounts Receivable Clerk
Full Sail University
01.2012 - 01.2016
Bachelor of Arts - Business
Rasmussen University