Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Brown

Charlottesville,VA

Summary

Reliable Financial professional offering 13 years handling complex transactions in fast-paced settings. Personable and detail-oriented with commitment to accuracy and customer satisfaction. Focused on completing accurate and timely work. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Senior Fiscal Technician

University Of Virginia
11.2010 - Current
  • Provided timely and accurate payroll processing for employees, ensuring all time was enter by comp UHR deadline.
  • Reduced errors in financial data entry by implementing strict quality control measures and training initiatives.
  • Streamlined accounting processes for increased efficiency through the implementation of automated systems.
  • Keyed high volume utility invoices in timely manner, ensuring all data of meter readings and usage are entered by the end of billing period.
  • Facilitated smooth procurement processes through meticulous tracking of purchase orders, invoices, vendor payments.
  • Monitor invoice report and follow-up with >5 day report.
  • Monitor Invoice Status for AE/GC revised submissions reporting.
  • Improved financial accuracy by diligently reviewing and reconciling accounts, identifying discrepancies, and making necessary adjustments.
  • Collaborated closely with other finance professionals to ensure a cohesive approach to fiscal management within the organization.
  • Set up all request for new projects in workday, E-builder and AIM for Budget Analyst.
  • Provided guidance to Budget Analyst with purchase order closeout and final invoice follow-up.
  • Maintained precise records of all financial reports, allowing for easy reference and analysis when needed.
  • Review the exceeding 12 months target dates report with project managers to ensure closeout requirement are being met.
  • Prepared insightful reports for Budget Analyst leadership that highlighted key financial performance indicators over time.
  • Prepare over budget monthly summary >$10K report.
  • Stayed current on industry best practices by attending professional development meetings and Work Day events regularly.
  • Checked data, postings and documents for correct entry, mathematical accuracy within over budget monthly report .
  • Operated computers programmed with accounting software to record, store and analyze information.
  • Review project's reconciliation issues daily for resolution, including project hierarchy mismatch, status mismatch, etc.
  • Review tableau report chart of accounts reconciliation.
  • Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts and sending payment to Cash Pro BOA.
  • Deposit weekly cash within Facilities Management Reuse store from customers.
  • Prepares Rewards & Recognition set up and processing, ensuring all nominations are sen t over to HR business partner to have entered by each initial pay period.
  • Contributed as Team leader for projects Initiatives.

Customer Service Representative

The Synetech Group
07.2005 - 10.2010
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed and updated databases to handle customer data.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

High School Diploma -

Charlottesville High School
Charlottesville, VA
06.2005

Skills

  • Reading Comprehension
  • Fiscal Management
  • Payroll Operations
  • Bank Deposits
  • Records Management Systems
  • Customer Satisfaction
  • Active Learning
  • Employee Timesheet Processing
  • Balance Reconciliations
  • Office Supplies and Inventory
  • Administrative Duties
  • Payment Reconciliation
  • Personnel Records
  • Workflow Processes
  • Complex Problem-Solving
  • Vendor Interaction

Timeline

Senior Fiscal Technician

University Of Virginia
11.2010 - Current

Customer Service Representative

The Synetech Group
07.2005 - 10.2010

High School Diploma -

Charlottesville High School

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Heather Brown