Heather Brown
Torrance,CA
Summary
With a keen eye for detail and a dedication to efficiency, I oversee a diverse team of 300+ construction and administrative personnel. As the primary liaison for union workers, I handle a range of responsibilities. My role extends to full-cycle recruitment, from sourcing and screening candidates to their onboarding. Ensuring compliance is a cornerstone of my work, as seen in meticulously managing California Pay Data and EEO1 Reports. I navigate sensitive situations adeptly, from conducting investigations to managing leave of absence cases, always prioritizing adherence to company policies and legal requirements.
Overview
9
9
years of professional experience
Work History
Human Resources Technician
LAX Integrated Express Solutions (LINXS)
01.2022 - Current
- First point of contact for union workers regarding payroll, grievances, employee relations, and verification of employment
- Involved in full-cycle recruitment, including sourcing, screening, interviewing, and onboarding candidates
- California Pay Data Report & EEO1 Report
- Administering routine tasks in sensitive situations, including investigations into allegations of misconduct, providing reasonable accommodations, and managing terminations
- Coordinating and managing leave of absence cases, including communication with employees and supervisors. Reviewing and analyzing leave of absence documentation to ensure compliance with company policies and legal requirements
- Pioneered an innovative solution to address the backlog in Anti-Harassment training
- Collaborate closely with cross-functional teams to assess staffing needs during period of layoffs
- Oversee the development and maintenance of the company’s organizational chart
- Proactively address performance issues by initiating constructive feedback meeting between employees and managers
- Providing support to management in crafting job descriptions, and establishing employment terms
- Offer guidance to Foremen and Superintendents on the formal composition of reprimands, ensuring clarity and adherence to company protocols
- Maintain employee records (attendance, EEO data, I-9, etc.) according to policy and legal requirements
- COVID-related payroll calculations, adeptly managing employee hours and compensation adjustments during the pandemic
- Conducted comprehensive I-9 audits for a workforce exceeding 1,130 employees, rectifying errors and providing documentation for compliance
Administrative Assistant
AMSCO U.S.
06.2021 - 12.2021
- Managed administrative tasks, including scheduling appointments, coordinating meetings, and maintaining office supplies inventory
- Provided administrative support, ensuring smooth operations and efficient workflow
- Handled confidential and sensitive information
- Collaborated with cross-functional teams, fostering strong working relationships and promoting effective communication
- Prioritize and manage multiple tasks simultaneously, and consistently meeting deadlines
- Managed, reviewed, verified, and executed purchase orders
Medical Front Desk Receptionist
South Coast Retina Center
07.2020 - 11.2020
- Handled various administrative tasks with limited oversight, including answering phones, scheduling appointments, and creating weekly planners for doctor’s schedules
- Verify patient insurance information and obtain necessary authorizations for medical services
- Effective communicator with the ability to interact professionally and empathetically with physicians and patients
- Maintain patient records and ensure confidentiality of sensitive information
- Coordinate with medical staff to ensure smooth patient flow and minimize wait times
Server
Red Lobster
10.2015 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered exceptional customer service, consistently surpassing sales targets through effective
suggestive selling techniques - Demonstrated a strong understanding of menu offerings, including ingredients, preparation methods,
and dietary restrictions, to assist customers in making informed choices - Efficiently managed multiple tables, ensuring timely order taking, delivery, and follow-up to enhance
overall dining efficiency - Maintained a clean and organized work area, adhering to strict sanitation and hygiene standards
Education
BBA - Business Administration
California State University of San Bernardino
San Bernardino, CA07.2024
Skills
- Employee Onboarding
- Microsoft Office Suite
- Onboarding and Orientation
- Labor Relations
- Documentation and Recordkeeping
- HeavyJobs
- Google Slides & Drives
- Management Consulting
- Quickbooks
- ADP
- Employee Relations
Certificates & Training
- Reasonable Suspicion
- OSHA 10
- OSHA 30
- Workers Comp & ADA
- Fall Protection
Projects
LAX Automated People Mover - Los Angeles, CA
LAX Integrated Express Solutions (LINXS), the concessionaire selected by Los Angeles World Airport (LAWA) to design, build, finance, operate, and maintain the LAX APM Project. The project consists of 2.25 miles of an elevated, grade separated guideway and fixed stations which will provide a new transit link connecting airport terminal access points and a new rental car and intermodal transportation facilities.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Human Resources Technician
LAX Integrated Express Solutions (LINXS)
01.2022 - Current
Administrative Assistant
AMSCO U.S.
06.2021 - 12.2021
Medical Front Desk Receptionist
South Coast Retina Center
07.2020 - 11.2020
Server
Red Lobster
10.2015 - 07.2020
BBA - Business Administration
California State University of San Bernardino
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