Heather Brown
Torrance,CA
Summary
With a strong background in Human Resources, I specialize in leading and managing diverse teams within the construction and administrative sectors. Serving as the primary liaison for union workers, I excel in full-cycle recruitment and ensure compliance through meticulous management of California Pay Data and EEO1 Reports. My expertise extends to adeptly handling sensitive situations such as investigations and leave of absence cases, prioritizing adherence to company policies and legal requirements to foster a productive work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Technician
LAX Integrated Express Solutions (LINXS)
01.2022 - 06.2024
- First point of contact for union workers regarding payroll, employee relations, and verification of employment
- Involved in full-cycle recruitment, including sourcing, screening, interviewing, and onboarding candidates
- California Pay Data Report & EEO1 Report
- Investigations into allegations of misconduct, providing reasonable accommodations, and managing terminations
- Coordinating and managing leave of absence cases
- Assessing staffing needs during period of layoffs
- Address performance issues by initiating constructive feedback meeting between employees and managers
- Providing support to management in crafting job descriptions, and establishing employment terms
- Offer guidance to Foremen and Superintendents on the formal composition of reprimands, ensuring clarity and adherence to company protocols
- Maintain employee records (attendance, EEO data, I-9, etc.) according to policy and legal requirements
- COVID-related payroll calculations, adeptly managing employee hours and compensation adjustments during the pandemic
- Conducting comprehensive I-9 audits, rectifying errors and providing documentation for compliance
- Respond to Subpoena requests and assist the safety team with Worker's Compensation cases
Administrative Assistant
AMSCO U.S.
06.2021 - 12.2021
- Managed administrative tasks, including scheduling appointments, coordinating meetings, and maintaining office supplies inventory
- Provided administrative support, ensuring smooth operations and efficient workflow
- Handled confidential and sensitive information
- Collaborated with cross-functional teams, fostering strong working relationships and promoting effective communication
- Prioritize and manage multiple tasks simultaneously, and consistently meeting deadlines
- Managed, reviewed, verified, and executed purchase orders
Medical Front Desk Receptionist
South Coast Retina Center
07.2020 - 11.2020
- Handled various administrative tasks with limited oversight, including answering phones, scheduling appointments, and creating weekly planners for doctor’s schedules
- Verify patient insurance information and obtain necessary authorizations for medical services
- Effective communicator with the ability to interact professionally and empathetically with physicians and patients
- Maintain patient records and ensure confidentiality of sensitive information
- Coordinate with medical staff to ensure smooth patient flow and minimize wait times
Server
Red Lobster
10.2015 - 07.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered exceptional customer service, consistently surpassing sales targets through effective
suggestive selling techniques - Demonstrated a strong understanding of menu offerings, including ingredients, preparation methods,
and dietary restrictions, to assist customers in making informed choices - Efficiently managed multiple tables, ensuring timely order taking, delivery, and follow-up to enhance
overall dining efficiency - Maintained a clean and organized work area, adhering to strict sanitation and hygiene standards
Education
Bachelor of Arts - Business Administration
California State University of San Bernardino
San Bernardino, CASkills
- ADP
- Talent Acquisition
- Employee Relations
- Onboarding & Orientation
- Labor Relations
- Microsoft Office Suites
- Quickbooks
- Recordkeeping
- HeavyJobs
- Google Slides & Drives
- HCSS
- Management Consulting
Certification
- OSHA 10
- OSHA 30
- Workers Comp & ADA
- Fall Protection
- Reasonable Suspicion
Timeline
Human Resources Technician
LAX Integrated Express Solutions (LINXS)
01.2022 - 06.2024
Administrative Assistant
AMSCO U.S.
06.2021 - 12.2021
Medical Front Desk Receptionist
South Coast Retina Center
07.2020 - 11.2020
Server
Red Lobster
10.2015 - 07.2020
Bachelor of Arts - Business Administration
California State University of San Bernardino
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