Heather Brown
Metro Atlanta,GA
Summary
Skilled HR Assistant with experience in recruitment, employee relations, and benefits administration. Strong skills in communication, problem-solving, and maintaining confidentiality. Demonstrated ability to streamline processes for efficiency and contribute positively to team dynamics. Proven track record of fostering positive workplace culture through effective management strategies. Tasked for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.
Overview
14
14
years of professional experience
Work History
Tasker/Inventory Control Associate
Ulta Beauty
Atlanta, GA
01.2024 - Current
- Executed diverse tasks assigned by Opps manager to maintain store front appearance for ad campaigns and special events.
- Reset store for new updates and product placements
- Assisted customers in locating their desired request by providing excellent customer service
- Unloaded inventory from trucks and organized stock within store and backstock
- Handled BOPUS and Store to Door order processing for web-based orders
- Ship out products that are expired and/or deemed unhealthy/unsafe per Ulta Beauty requirements
- Destroy corporate DIFs (products coded per Ulta to be destroyed in field).
Customer Service Rep / Cosmetic Supply Specialist (Part-time)
Clarins, USA
Atlanta, GA
06.2023 - Current
- Delivered exceptional sales support through efficient inventory management, knowledgeable customer consultations, and adherence to hygiene protocols
- Managed appointment scheduling and coordination with potential customers leading to an expansion of product offerings
- Assisted with the training of newly hired sales associates and field reps, providing them with comprehensive understanding of product knowledge
- Resolved inventory discrepancies resulting from shipping and human errors
- Utilizes efficient filing methods to ensure organized record keeping across various reporting systems.
Logistics Specialist
Dillard's
Atlanta, GA
02.2022 - 07.2023
- Effectively managed inventory records to enhance the store's proactive approach towards promotions and holiday seasonal sales
- Exhibited efficient merchandise management abilities through effective utilization of strong organizational skills, resulting in streamlined inventory control and visually pleasing shopping environments.
- Utilized knowledge of retail industry trends and consumer behavior to identify opportunities for enhancing the customer experience
- Spearheaded inventory management and restocking efforts, leading to a 25% boost in sales during the holiday season
- Maintained cleanliness and organization of store environment, enhancing overall shopping experience for customers.
- Prepared detailed reports on key logistics metrics for upper management review.
- Created necessary documentation for shipments including BOLs, packing lists, invoices, and labels
- Tracked freight spend and analyzed cost trends for continuous improvement opportunities.
Rural Carrier
United States Postal Services
Atlanta, GA
02.2016 - 02.2019
- Diligently established efficient mail courier system, ensuring accurate sorting and bundling of incoming mail.
- Maintained organized categorization of mail by bundling them appropriately according to their type and delivery location
- Communicated delivery information promptly and alerted the supervisor about any challenges encountered, including routing difficulties in rural locations
- Demonstrated extensive experience in mail delivery operations, showcasing a profound comprehension of postal regulations and procedures.
- Exhibited a proven track record of achieving accurate delivery records while ensuring the prompt and dependable distribution of mail to rural locations.
- Enhanced ability to plan and optimize delivery routes, resulting in improved efficiency and reduced delivery times
- Successfully completed delivery of mail to residents in rural areas, covering an average distance of 20 miles daily.
- Maintained accurate delivery records for timely and consistent mail distribution to residents along the route.
- Built and maintained strong customer relationships through effective communication and exceptional service
- Maintained flexibility and reliability while overcoming adverse weather conditions and challenging terrains to meet delivery commitments.
- Collaborated with the post office team to facilitate the smooth sorting and handling of mail for efficient delivery.
Office Manager/Bookkeeper/Certified Nurse's Assistant
Good Shepard Senior Living
Atlanta, GA
05.2010 - 02.2016
- Led a team of 10 in facilitating smooth daily operations and creating a safe, stable living space.
- Managed healthcare supplies and equipment records for state and local agencies, ensuring compliance with regulations.
- Utilized detailed budget reports to identify and capitalize on opportunities to reduce costs.
- Spearheaded resolution of intricate and escalated issues, acting as main liaison for team supervisors
- Reconciled accounts and managed documents for streamlined office operations
- Coordinated home health services for patients with declining health who preferred staying in a home-based setting.
- Monitored and enforced adherence to state home health guidelines among employees.
- Oversaw the organization and execution of yearly training programs, including keeping track of first aid/CPR certification, nutrition instruction, and patient transportation for appointments or activities.
- Tracked patients' records and insurance information with diligence.
- Conducted patient triage, documenting current illnesses and symptoms on intake forms
- Effectively served as the main contact person for employees, patients, doctors, and families. Streamlined payroll processing and efficiently managed bookkeeping tasks associated with living arrangements, supplies, and extra costs.
- Provided recruitment support by handling job postings, interview scheduling, and candidate communication
- Assisted with new hire paperwork and orientation while conducting exit interviews for departing employees.
- Managed the maintenance and updating of employee files, guaranteeing accuracy and confidentiality.
- Provided support for employee inquiries on benefits, enrollment, and employment changes
- Coordination of training sessions, workshops, and other employee development programs
- Ensured compliance with labor laws and regulations by maintaining records and documentation
- Managed and resolved employee inquiries, grievances, and conflicts while effectively escalating issues when necessary.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained confidential records relating to personnel matters.
- Ordered supplies and equipment to maintain adequate inventory levels.
Education
Certified Contact Tracer -
Atlanta, GA01.2020
Certified X-Ray Technician -
Atlanta, GA01.2015
Certified Hospice Training Professional -
Duluth, GA01.2012
Skills
- Microsoft Office
- Client Relations
- Home Health Management
- Customer Service
- Problem Solver
- Documentation/ Reporting
- Multitasker
- Inventory Maintenance
- Store reset procedures
- Team Player
- Collaborator
- Medical Terminology
- Effective Communicator
- Care Planning & Management
- Bookkeeping/AR
- Administrative Support
- Clinical Support
- Patient Care
- Billing
- Healthcare Compliance
- Appointment Scheduling
- Problem Solving
- Delivery Scheduling
- Report creation
- Shipping and Logistics
- Problem Resolution
- Effective Communication
- Follow-up Skills
- Order Processing
- Record preparation
- Data Entry
- Calendar Management
- Spreadsheet Management
- Mail Sorting
- Travel Arrangements
- Proper phone etiquette
- Attention to Detail
- Strong Work Ethic
- Problem resolving
Timeline
Tasker/Inventory Control Associate
Ulta Beauty
01.2024 - Current
Customer Service Rep / Cosmetic Supply Specialist (Part-time)
Clarins, USA
06.2023 - Current
Logistics Specialist
Dillard's
02.2022 - 07.2023
Rural Carrier
United States Postal Services
02.2016 - 02.2019
Office Manager/Bookkeeper/Certified Nurse's Assistant
Good Shepard Senior Living
05.2010 - 02.2016
Certified Contact Tracer -
Certified X-Ray Technician -
Certified Hospice Training Professional -
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