Heather Brown
Durham,NC
Summary
Highly-driven Sales Producer with proven background in generating revenue and maintaining strong client relationships. Possess expertise in identifying customer needs, presenting solutions, and closing sales deals effectively. Strengths include relationship-building skills, persuasive communication, market research, and strategic negotiation. Successful record in enhancing business growth through proactive sales strategies and innovative marketing techniques.
Overview
19
19
years of professional experience
Work History
Direct Sales Producer
Blue Cross NC
Durham, NC
11.2007 - Current
- Responsible for maximizing membership via new sales for the Individual Market segment.
- Provides licensed agent sales support for both customer-initiated & outbound lead follow up calls & emails with prospects interested in purchasing health insurance products sold in the Over 65, Under 65, & Ancillary segments.
- Establishes, maintains, and enhances client relationships to resolve issues and grow profitable business using a consultative sales approach.
- Identifies client goals and objectives and directs clients to the products that provide value based on their insurance needs, taking into account provided health and financial information.
Personal Property & Liability Agent
Forrester & Associates Insurance Agency
Durham, NC
12.2006 - 11.2007
- Responsible for managing & maximizing membership for agency's book of business via new sales and retention opportunities.
- Established, maintained, & built client relationships, identifying client goals objectives & directing them to the insurance provider & products that best fit their needs.
Licensed Agent Assistant
State Farm - Andy Jones Insurance Agency, Inc
Durham, NC
09.2005 - 09.2006
- Provided administrative support to licensed agent, including maintaining client databases and preparing documents.
- Created and submitted insurance proposals for clients, ensuring accuracy of information.
Education
Bachelor of Arts - English Composition
University of North Carolina At Wilmington
Wilmington, NC05-1994
Skills
- Customer Relationship Building & Development
- Client Engagement & Satisfaction
- Medicare, ACA, & Ancillary Product Knowledge & Sales
- Systems (Salesforce, Genesys)
- Excellent Interpersonal Communication
- Sales Team Collaboration
Timeline
Direct Sales Producer
Blue Cross NC
11.2007 - Current
Personal Property & Liability Agent
Forrester & Associates Insurance Agency
12.2006 - 11.2007
Licensed Agent Assistant
State Farm - Andy Jones Insurance Agency, Inc
09.2005 - 09.2006
Bachelor of Arts - English Composition
University of North Carolina At Wilmington
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