Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Brown

South Bend,IN

Summary

Professional with experience in managing office operations, ensuring smooth workflow and fostering customer/patient satisfaction. Capable of adapting to changing requirements and new programs. Known for reliability, dependability, ability to assist in any role as needed and providing outstanding customer service to external and internal customers.

Overview

25
25
years of professional experience

Work History

Office Supervisor

Beacon Medical Group - IRMG
08.2020 - Current
  • Work various reports and queues, ensure quality control, review and approve timecards
  • Maintain staff and provider’s schedules
  • Organized company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
  • Assist manager, Director or doctors as needed
  • Liaison to Pharmaceutical representatives
  • Scheduling and coordinate/track samples
  • Train/Educate employees and ensure patient needs are met
  • Provide backup to front desk or answer phones whenever an employee was absent or at lunch.
  • Maintain a clean, organized, and professional office environment
  • Support a positive work culture that prioritized teamwork, professionalism, and continuous learning opportunities.
  • Provide exceptional customer service by addressing patient inquiries promptly and professionally.
  • Monitor and evaluate personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Assist in recruiting by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
  • Organize company events such as holiday parties or team-building activities to promote camaraderie within the workplace environment.
  • Oversee office inventory by ordering supplies and stocking any shipment received.
  • Uphold HIPPA as well as confidentiality standards
  • Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitor front areas so that questions could be promptly addressed.
  • Oversee the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.

Claims Associate

Medical Business Bureau
12.2011 - 03.2020
  • Collected on insurance claims for client’s University of Illinois Hospital, Little Company of Mary Hospital, Norwegian American Hospital and Lima Hospital for all payers
  • Collected over $1 Million each year
  • Mail claims and review EOBS and other correspondence
  • Cash posting and demographics updating
  • Worked out of the clients systems so learned multiple new systems with limited training
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Upheld HIPPA and other confidentiality standards
  • Checked documentation for accuracy and validity on updated systems.
  • Made contact with insurance carriers to discuss policies and payments.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

PCC/CSC

ABQ Health Partners (Formerly Lovelace Health Systems)
01.2005 - 10.2011
  • Scheduled surgeries, worked front desk reception, charge entry for multiple departments, trained employees
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

CSC

Excel Temp Agency
11.2004 - 01.2005
  • Worked as temp to hire as CSC at Lovelace Neurosurgery
  • Proved myself to be self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proved myself to be skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Claims Processor

Blue Cross Blue Shield
06.2003 - 07.2004
  • Entered claim information and reviewed for accuracy and edits
  • Trained new employees on claims processing procedures as well as company policies and processes.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Upheld HIPPA and other confidentiality standards.

Accounts Manager

Southwest Gastroenterology
09.1999 - 01.2003
  • Collected on insurance claims for multiple insurances, Processed Mail, Daily deposits and Receptionist as needed
  • Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.

Education

High School Diploma -

West Mesa High School
Albuquerque, NM
09-1999

Skills

  • Scheduling and calendar management
  • Training and coaching
  • Workflow Planning
  • Documentation and control
  • Employee/ Patient Relations
  • Mail handling
  • Report Writing
  • Office Administration
  • Employee Management
  • Document Management
  • Event/ Meeting Coordination
  • Scheduling

Timeline

Office Supervisor

Beacon Medical Group - IRMG
08.2020 - Current

Claims Associate

Medical Business Bureau
12.2011 - 03.2020

PCC/CSC

ABQ Health Partners (Formerly Lovelace Health Systems)
01.2005 - 10.2011

CSC

Excel Temp Agency
11.2004 - 01.2005

Claims Processor

Blue Cross Blue Shield
06.2003 - 07.2004

Accounts Manager

Southwest Gastroenterology
09.1999 - 01.2003

High School Diploma -

West Mesa High School

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Heather Brown