Summary
Overview
Work History
Education
Timeline
Generic

Heather Brown

Palatka,FL

Summary

Dynamic professional with a proven track record in leadership and exceptional communication skills, adept at engaging with senior management, associates, and clients. Known for a commitment to excellence and a results-driven approach that fosters team collaboration and enhances organizational effectiveness. Seeking to leverage expertise in strategic planning and stakeholder engagement to drive business success.

Overview

19
19
years of professional experience

Work History

Driver for Special Needs Children

Tendercare Medical Services
Palatka, FL
05.2024 - Current
  • My duties and responsibilities for this position are to perform a pre-trip and post-trip on the van each morning and afternoon.
  • Load and unload Children with Special Needs from wheelchairs, car seats, and van seats
  • Operate the wheelchair lift to load and unload wheelchairs.
  • Drive the daily route to take children to and from the center and their homes.
  • Assist the nurse/aid with phone calls and logs for each child.
  • Fuel the van daily after the afternoon runs.
  • Once a week, enter all gas receipts and maintenance logs for all vehicles into Paperport and RAMP for Medicaid verifications.
  • Once a month, complete online driving safety courses.
  • Annual DOT physical.
  • I am certified in First Aid/CPR.

ESE Bus Monitor/Aide

Clay County School Transportation
Middleburg, FL
10.2022 - 05.2024
  • My duties and responsibilities for this position are to secure students and equipment, in keeping with safety requirements.
  • Responsible for assisting with loading and unloading students on and off the bus, securing car seats, wheelchairs, and the wheelchair lift.
  • I aid where necessary in completing required reports, such as disciplinary.
  • Follow the instructions of the bus driver regarding emergency operations, child care, first aid, and evacuation procedures.
  • I assist the special needs students transported on our bus
  • Monitor students and their needs during the transportation process to and from school.
  • Displays a positive attitude and promotes a safe, calm environment.
  • It is important for me to develop a positive working relationship and communication with the parents.
  • Keep the bus clean and tidy after each run, and at the end of the day.

Car Care Center - Cashier / Salesclerk

NAS Jax Naval Base Navy Exchange
Jacksonville, FL
10.2019 - 04.2022
  • My responsibilities and duties for this position were to fill propane tanks and RVs.
  • Clean the gas station area, including the pumps and booth.
  • Run the register in the booth, and prepay the pumps as customers need.
  • Manage the system in the booth for any pump errors, or card issues, for credit card payment.
  • Check in the McLane Truck order on Wednesdays, with the dry goods and tobacco products.
  • Receive the BOL (Bill of Lading Order) transferred from the Main Navy Exchange or Virginia location.
  • Checked in the sandwich order on Thursdays from Team Fresh.
  • I opened and closed the store, including both registers.
  • Stock the coffee bar and coolers daily.
  • Entered receiving invoices into the SIM program and Excel spreadsheet to ensure the vendors received payment.
  • Verified NAPA receipts of parts that were ordered for the Car Care side, and entered them in the spreadsheet to maintain accuracy, as well as to ensure they can be paid.
  • Sent PDF, fax, or email documents assisting my supervisor as needed.
  • I drove the government (company) truck on our daily route to check gas prices and conduct a survey comparison. This then led to entering the information in a spreadsheet with calculations, which was sent to the supervisor to confirm if the prices needed to be changed at the pumps and on the retail signs.
  • Assisted the Car Care Center service side with cashing out customers when their vehicles were ready to be picked up.
  • I trained all new employees, verified the Coca-Cola, Pepsi, Frito-Lay, Arizona, and Little Debbie orders as they were received for delivery from the vendor.
  • Checked for out-of-date or close-to-date products throughout the store every two weeks, so we could ensure fresh food at all times.
  • I went shopping at the Main Exchange across the street once a week to get supplies, milk, etc.
  • That we needed to replenish, and we did the transfer in the system to complete this.

Bar Harbor Seaford - Seafood Counter Salesclerk

NAS Jax Naval Base Commissary
Jacksonville, FL
01.2019 - 10.2019
  • The duties for this position are cleaning the case, stocking the fresh case with fish, wash/sanitize the fresh case, clean/restock the coolers, sweep/mop floors, received / unload fresh fish truck, sorting/stocking of the new inventory, cut the fish and cook shrimp/lobster as needed

Tool Technician / Customer Service / Housekeeping

NAS Jax Naval Base Auto Hobby Shop
Jacksonville, FL
08.2018 - 01.2019
  • I assisted in cleaning the shop, tools, oil station, bay, and lifts.
  • Helped the automotive customers who needed assistance with any needs that may arise.
  • Kept the tool shed neat, organized, and inventory specialist, which consisted of checking loaner tools in and out, and then cleaning and stocking loaner tools when they came back in the shop or before they were sent out on loan.

Waitstaff / Hostess / Bingo

NAS Jax Naval Base Dewey's
Jacksonville, FL
08.2016 - 08.2018
  • This position held many duties to which I was assigned.
  • The food and beverages had to be served in a timely manner to the guests, and the guests should be seated as they came in.
  • I performed food and beverage service functions, together with related housekeeping activities.
  • A few of these activities were securing clean linen, the appropriate glassware, and silverware, depending on the menu or function at the time.
  • Working with assigned tables, ensuring the dishes, glasses, and silverware met the required cleanliness standards.
  • I also made sure the linens and condiment containers were clean.
  • I had to be sure the orders were delivered to the proper table in the proper manner, supplied guests with proper supplements such as butter, ice, coffee, fruits, juices, salads, and breads, as well as making sure the refills on the food and beverages were properly handled.
  • Cleaning tables while preparing them for new guests, and possibly performing emergency cleanup if items are spilled or dropped.
  • If management assigned other duties related to these, they were done quickly and efficiently.

Housekeeper

Mayport Naval Base NGIS (Navy Gateway Inn & Suites)
Jacksonville, FL
05.2016 - 08.2016
  • I ensured rooms were orderly after guests checked out, which included making the beds, sanitizing the bathrooms, and wiping down anything that was necessary.
  • The beds were made with fresh linens, and fresh towels were placed in the bathroom for the next guests.
  • Other duties included folding linen received from the cleaning company, making sure the carts had the proper supplies needed, assisting guests during their stay with additional requests, and assisting other housekeepers as needed.

Client Services Representative

Spherion Staffing (Designs for Health)
Saint Augustine, FL
03.2015 - 01.2016
  • After my relocation from NC, I held many duties in this position.
  • I assisted clients with data input, placed orders and supplies, and tracked orders and billing.
  • Also handled all incoming calls for placing orders, answered questions concerning the product, and set up new accounts.

Client Services Representative

Special FX Imaging
Palm Coast, FL
12.2013 - 01.2016
  • I assisted clients with data input, placed orders, as well as supplies, tracked the orders, and entered the billing information.
  • I answered all incoming calls and maintained the Accounts Receivable logs.

Cashier / Stock

Lowes Foods
Denton, NC
11.2014 - 03.2015
  • In this position, I was a cashier running a cash register, which consisted of credit card and cash transactions. I helped replace stock as needed on the shelves from the stock room, and I cleared out the return bins by placing them in the correct locations throughout the store.

Customer Service Representative / Transport Liaison

Tree of Life
Elkton, FL
11.2005 - 12.2011
  • In this position, I assisted clients with orders, tracking those orders, shipping orders, and online order placement.
  • I worked closely with the Transportation Department to ensure all orders were delivered in a timely manner, which was done using a multi-system that tracked these jobs, created data charts, and reported them to supervisors.

Education

High school -

Mainland Senior High School
Daytona Beach, FL
06-1991

Timeline

Driver for Special Needs Children

Tendercare Medical Services
05.2024 - Current

ESE Bus Monitor/Aide

Clay County School Transportation
10.2022 - 05.2024

Car Care Center - Cashier / Salesclerk

NAS Jax Naval Base Navy Exchange
10.2019 - 04.2022

Bar Harbor Seaford - Seafood Counter Salesclerk

NAS Jax Naval Base Commissary
01.2019 - 10.2019

Tool Technician / Customer Service / Housekeeping

NAS Jax Naval Base Auto Hobby Shop
08.2018 - 01.2019

Waitstaff / Hostess / Bingo

NAS Jax Naval Base Dewey's
08.2016 - 08.2018

Housekeeper

Mayport Naval Base NGIS (Navy Gateway Inn & Suites)
05.2016 - 08.2016

Client Services Representative

Spherion Staffing (Designs for Health)
03.2015 - 01.2016

Cashier / Stock

Lowes Foods
11.2014 - 03.2015

Client Services Representative

Special FX Imaging
12.2013 - 01.2016

Customer Service Representative / Transport Liaison

Tree of Life
11.2005 - 12.2011

High school -

Mainland Senior High School

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Heather Brown