Heather Brown
Edmond,OK
Summary
Accomplished Supervisor with a robust background in financial management and customer service, honed at Standard Credit and other leading firms. Expert in underwriting and banking, with a proven track record of enhancing team performance and client satisfaction. Excelled in staff management, boosting loan revenue significantly. Skilled in fostering strong relationships and driving financial success. Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
21
21
years of professional experience
Work History
Supervisor
Standard Credit
Guthrie, US
07.2018 - Current
- Overseeing 3 different locations
- Accounts payable, accounts receivable
- Payroll
- Collections
- Customer service
- Skip tracing
Senior Asst. Manager
MAVERICK FINANCE
Guthrie, US
08.2010 - 11.2014
- Preparing Loans
- Closing loans with CBI information, while knowing policies and procedures
- Preparing taxes and knowing compliance
- Especially good customer service
- Increasing loan revenue
Front Desk Manager
Holiday Inn Express
Guthrie, US
09.2008 - 12.2010
- Customer Service
- Filing
- Setting reservations
- Making work schedules
- Basic teaching and training
Floor Supervisor
New Horizons
Guthrie, US
04.2004 - 08.2008
- Supervising over 50 mentally challenged and other employees
- Communicating with other companies for large orders
- Home Health
- Medicine distribution
- Built great relations with clients and their families
Education
Associates Degree - Nursing
Platt College Central
Oklahoma City, OK06.2018
HS Diploma -
Guthrie High School
08.2003
Skills
- Underwriting
- Banking
- Accounts Payable
- Office Management
- Accounts Receivable
- Payroll
- Customer service
- Staff management
- Coaching and mentoring
- Team building
- Financial management
- Training and mentoring
Additionalinformation - Employmentgaps
The reason for the gaps in Employment was due to being a Self Employed House Keeper, going to college for about 2 years, then went to work for a friend remodeling apartments for just under a year.
Timeline
Supervisor
Standard Credit
07.2018 - Current
Senior Asst. Manager
MAVERICK FINANCE
08.2010 - 11.2014
Front Desk Manager
Holiday Inn Express
09.2008 - 12.2010
Floor Supervisor
New Horizons
04.2004 - 08.2008
Associates Degree - Nursing
Platt College Central
HS Diploma -
Guthrie High School
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