Heather Brown
Nash
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Genworth
09.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques
- Developed training materials to support continuous learning within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
Field Supervisor
Elaracaring
11.2021 - 09.2023
- Caseload management (averaged 175 clients and their attendants)
- Managed documents
- Hired and trained attendants
- Conducted field supervisory visits with clients, ensuring adherence to company and state regulations
- Demonstrated ability to work independently in the field while maintaining high standards of performance and state compliance
- Employee Of The Month
Sales Associate
Crazy 8
07.2015 - 08.2017
- Provided exceptional customer service, assisting customers with purchases and inquiries
- Maintained inventory and ensured the store was organized and presentable at all times
- Exhibited strong attention to detail and efficiency in handling administrative tasks such as store displays, organizing the store for merchandise sales, and marketing displays
Cashier/Sales Associate
Sears
01.2010 - 09.2014
- Delivered outstanding customer care services, assisting customers with sales and product information
- Managed inventory and upheld store standards to provide a positive shopping experience
- Demonstrated effectiveness in multitasking and managing various responsibilities
Education
Texas Insurance Adjuster License - undefined
04.2024
Bachelor of Science Degree - Psychology
Texarkana A&M University
Texarkana, TX10.2021
Associate’s Degree - undefined
Texarkana College
Texarkana, TX12.2017
Skills
- Customer service
- Collaboration and active listening skills
- Strong negotiation
- Goal directed
- Caseload priority management
- Contract interpretation
- Negotiation within stated authority
- Industry-specific software proficiency
- Regulatory administrative compliance
- Professional, yet friendly demeanor
Personal Information
Title: Personnel hiring, training, and supervising
Timeline
Customer Service Representative
Genworth
09.2024 - Current
Field Supervisor
Elaracaring
11.2021 - 09.2023
Sales Associate
Crazy 8
07.2015 - 08.2017
Cashier/Sales Associate
Sears
01.2010 - 09.2014
Texas Insurance Adjuster License - undefined
Bachelor of Science Degree - Psychology
Texarkana A&M University
Associate’s Degree - undefined
Texarkana College